Tim Hortons — Restaurant in St. Thomas

Posting a review here as I was unable to complete the survey.

Ever since I moved to Canada, I’ve been a regular at Tim Hortons. Most of their crew members are nice to customers, except for the one I encountered in St. Thomas (at 1204 Talbot Street). It was an unpleasant experience, and one of their crew members, whom I believe is named April, was particularly insulting and rude. We ordered 50 Timbits (which I believe customers can choose multiple flavors for), but my wife accidentally pointed out a donut flavor instead. April became visibly angry and started shaking. And that was not the worst part, I had to go back, since the bag was partially opened, then I overheard she was badmouthing about us to her colleague and certain sarcastic comments. It’s disheartening to see that one person’s behavior can tarnish the reputation of a coffee shop...

My Timmies experience on Talbot Rd in St Thomas was an outstanding one this time as I strolled up to the counter there was Loreen. A very professional and friendly timmies staffer who really makes the early morning good. Her smile and pleasent demeanor really set a good tone for hard working people. The 4 by 4 and bacon cheese melt on a fresh biscuit not english muffin was to die for. The bathrooms and outer area were clean and all you can smell is Timmies coffee, bacon and fresh donuts. If you see that 270 car line up at Timmies. Venture in and get smiles and great service, I do. I also picked up a mug and Timmies gift card for emergencies or to pass along to a bestie. What more do you need. Luv Malcom💪😎🧡Stay...

Went through the drive thru to get some iced coffee with my mom. As I was ordering my usual iced coffee, the employee on the speaker seemed to have trouble hearing me so my mom took over and ordered the rest. I went to correct a mistake and as I was trying to speak, the girl on the intercom whispered "oh my god" very rudely. There was no one else behind us, so I'm not sure why she felt the need to be so unpleasent. Unfortunately her name tag was faded, but I think it said Kaitlyn? It was around 4:45pm today. Either way, very disappointed in the service and feel very angry being treated with such disrespect. Will not be returning to this location. However, the gentleman at the window was very kind...