Tim Hortons — Restaurant in Summerside

My order was fixed twice, and still was not correct.. I ordered a hot brown sugar latte, and confirming with the staff twice that I would like it hot, since the item is usually served iced. Got an iced latte at the window and I corrected them. They gave me a cup of just warm milk. No espresso. Called twice to the restaurant, no answer. My problem is more with the manager when she asked that I should have “corrected them when the screen showed my order wrong”. The screen did not show my order, and I did confirm twice. And still after 2 tries, my order was still wrong. Maybe they should train the staff members more, instead of training the customer how to order. Still haven’t heard back from them and Tim’s Hortons customer service site was no help. So here’s...

Coffees usually too hot and too weak. The inside is crowded. Went through the drive thru, took awhile to get our coffee. The person working stopped halfway through making our coffee to do something else for a minute then came back to it. Her face shield was half lifted and with us being lower than the drivethru, she was literally just breathing into the car window. Then immediately touched her face with her bare hands and then placed both hands onto the lid of my coffee. In what world, pre-covid or not, is that a thing to do?! She immediately washed her hands well, and made a new coffee, which was subpar. I didn't drink it and just got one at McD's when I got to...

Honestly worst experience I ever had. Placed a mobile order this morning at 4am. There's no breakfast sandwich so I ask for a refund. The guy doesn't know how to give a refund and the manager won't be in until 5am. So I ask if I can get it at another location. I drive across town to get there and they also don't have a breakfast sandwich. I ask for a refund and they will not refund me. I have to go through the app to get a refund. I ended up going to McDonalds. Thanks for...