A&W Canada — Restaurant in Surrey

The 5 stars for a fast-food outlet. I know what to expect and what not to expect from such establishments. I take what they offer without demanding anything special, like "Can you give me the hamburger meat rare?", "I don't like the factory cut of the lettuce. Can you take a head of lettuce and tear by hand, not to small, not too big?", "Can you mix Coke and Sprite to the proportion of 4 to 6?" ... The service feels somewhat slow. But then there are not customers numerous enough to cook in advance. I like their meat and cheese. Tasty. Root beer is outstanding, if particular outlets give it to you in a chilled glass. This outlet does not. In fact, each outlet seems to have its own way of serving. This one is attached to a gas station, a drive-through and an inside restaurant. I have never seen more than half the tables occupied. Once root beer could not be got, a machine malfunction or something. Bizarre. It's like a chicken place running out of chicken pieces. Nothing fancy or yuppy-like here. This place, unlike some A&Ws, does not attract old people, nor, unlike Macdonald's, screaming young kids or youths spending hours on digital comfort playthings. In fact customers don't lounge around like...

I am writing to express my disappointment regarding a poor experience I had at your drive-thru on June 30 at approximately 4:55 PM.

I had politely placed an order for two veggie burgers and two small cold drinks, clearly repeating the size twice during the order. However, when I reached the window, I was given two large drinks instead. When I respectfully mentioned the error, the female staff member at the window responded in a rude and dismissive manner. She bluntly said, “I didn’t hear that,” and then told me to park and wait outside, which defeated the whole purpose of ordering through the drive-thru for my comfort.

This interaction was not only frustrating but also left me feeling disrespected as a customer. It’s disappointing to be treated in such a manner when I was simply trying to correct an error in a calm way. I hope that A&W takes customer service seriously and addresses such behavior appropriately.

Thank you for taking the time to review this. I sincerely hope no other customer has to go through a...

Dear owner of this A&W franchise. Do you not see the number of negative reviews people have left with regards to customer service.

There are so many people out there looking for customer service jobs.

Please replace the customer attendant .

The customer service lady (indian thin lady with a nose ring) is a repulsive person who laughs at customers when their back is turned. And talks to customers with condescension and sarcasm.

I took the time to drive out of my way to get food from your franchise.

The drive thru was blocked with crates.

Instead of addressing and acknowledging greviences, I was treated badly and spoken to in a condescending mannar.

The hours of drive thru operation differ from that mentioned on Google and I went out of my way to get food from this A&W franchise.

When I requested for the correct hours to be reported to Google.. I got a condescending "sure" with a sarcastic head nod.

Extremely bad...