Subway — Restaurant in Surrey

If I could, I would give the store a zero star. I attended the store on May 5, 2025 after receiving the subway coupons. My coupon allow me to purchase large sub and get complimentary potato rings with a drink. Me and my wife with our baby we ordered large sub and we asked if we could replace the potato rings with nachos with the two dollars additional cost as stated in their store that we can upgrade the meal with nachos on additional cost for $2. The girl at the counter nodded and she gave us nachos and regular cup and the sub, but she accidentally overcharged us. When we brought this over to her attention, she said she’s new and she was very nervous so she wasn’t able to make the refund so she told us to come the next day and there’s someone else who would process the refund. We were being nice and my wife was like oh the girl seems really nice and sweet it seemed like she was about to cry because she made a mistake and overcharged for the drink and nachos. So basically we paid full price for what we got - a sub, nachos and a drink whereas with that coupon we were supposed to pay for a sub and upgraded nachos -only $2. We left the store as we would come back the next day. The next day we went to the store to get a refund. The girl at the front was nice. She called her boss. Boss seemed so cheap and dumb. First of all he took all the details and he started checking cameras to see if we were there the previous day then he started whining about that we were not overcharged, even though I have proof that we were overcharged. I will post a picture of the receipt and the coupon here to prove that we were overcharged. I was on the call with him for 10 minutes over the phone and he kept arguing that oh you came here for just $4.50(tried making joke of it) the way I went back for my $4.50. He was arguing that I love my money and he loves his money. It is ok to love money but it is not ok to cheat customers. First overcharging and then making joke and trying to show you coming back for few bucks. I was so frustrated after waited half an hour. I actually had to throw his phone away in the car park to compensate my $4.50 as he cheated me and refused to refund my money. If he had any customer service skills then he would go and check with his employee who served us and overcharged us and who asked us to come back for refund but he didn’t and he simply decided to refuse. I would never go back to the store and I will file official complaint with Subway for the service and a terrible experience over my deserving refund with the store owner. It is sad to see the service of the subway is dropping so much because of these...

The staff making the sandwiches are nice enough but the one that comes out of the back is extremely rude. She actually rolled her eyes at me. I will not go back and I have a lot of friends who live in Ocean Park I have already told and will continue to spread it. We each tell 5 people it is like wildfire. They will find that they need to be more polite to their customers or go out of business. This Subway has changed it never used to be like this. It deserves a big fat 0 stars! They won't get a another chance from me. Don't want my money you must not need it. I will go out of my way to a Subway more deserving of the business! FYI the Subway on King George and 156 they are amazing with amazing...

Worst customer service experience. A brown lady served me, she could’ve been the manager or owner as she wore no uniform. I ordered meat with my sub, she didn’t know that the meat was suppose to go INTO the sub, not separately. I told her cucumbers, and before I even mentioned pickles, she threw on a layer of pickles. When I told her to put on honey mustard she immediately coated my sandwich in a layer of mustard, I corrected her, and she angrily threw my sub in the trash with force and had the nerve to tell me I needed the know there was a difference between honey mustard and mustard. Not once did she apologize for misunderstanding. Rudest employee/manager. If I could give a 0...