Afro Spice Chophouse — Restaurant in Toronto

0 stars: I wish they would improve their customer service so their business can actually grow. It is so sad because this establish gives the Nigerian food industry in Toronto a terrible image due to their non-existent customer service. Piece of advice if anyone even cares enough to look at these reviews, FIX UP your customer service, because it is the fore front and the core of your business! Stop being rude to customers!!! In addition to that, it will better suite your staff in the long run to take some customer service training because this establishment lacks embarrassingly in that regard. I would share my experience but it is no different from the multiple other reviews complaining about the lady with the short hair and her attitude. I would add however for context that I was served extremely dry chicken with my Jollof rice, very tiny pieces that I could barely bite into cause it was extremely hard, not regular afrospice hard, extremely hard. the chicken lacked taste, moisture, flavour, it felt like it was days old and again EXTREMELY HARD. I was able to get replacements but that was not before going back and forth with a younger staff and another grown man coming out to tell me "do you know we sell hard chicken here" what??? I wish I took pictures of the chicken they tried to justify LOL. I said to myself "no way they are trying to get defensive on some horrible quality food as an establishment." Not only is your customer service terrible, you are also willing to serve your customers horrible quality food?? 0 stars! You been in the same cubicle for years, perhaps consider a different approach to customer service and actually provide quality food, food people can vouch for at all times and you might actually scale your business.

A caring but never ever...

As a driver, when I entered the restaurant, I made eye contact with an employee and since she saw me, I waited in the waiting area because if an employee sees you, you expect them to finish their job and deal with you. After waiting for a certain amount of time, I rang the bell there. A woman who could potentially be the owner of the restaurant came and suddenly started yelling at me. When I got there, she said I had to ring the bell. She said that even if she saw me, she would have kept me waiting on purpose because I didn't ring the bell. She yelled and insulted me as if she had bought me. Even though I told her that this was a waiting area and that there was no sign that I had to ring the bell, she continued to yell and insult me. You need to hire an employee who knows how to talk to people. No one should have to put up with your teenage behavior. No one should hear such words from a bad person like you because of your...

I have been a customer of this place for years because I love their jollof. I usually go in because I was close by them at the time. Today i called in because i had visitors and needed to place order for about 7 of us. I am 30mins away so I needed to get details of what was available and the price of swallow (remember I’ve only really bought jollof) so all my guests could decide what they want. The woman who picked the call was so rude, asking if i wanted to place order or what. Even when I told her I’m a frequent customer, she said so why am I asking for details. She was very condescending. Every single time I have guests from out of country, I ALWAYS get food from Afrospice. This is the third time I am getting rude service from them and definitely will be the last!!! Guess they forget there will...