Eggsmart — Restaurant in Toronto

Came in to the restaurant around 2:45-2:50 pm, but the waitress mentioned they are closed and open for the take out only. But their actual time for closing is 3:00 pm. So, I said yes, I am ordering the take-out, then she let me in. I looked at the menu, which was very confusing in a sense that the picture of the Egg Benedict with the Smoked Salmon was under the name "French Benedict", but I pointed out with my finger to the Smoked kind, but said word "French". Well, I did not know the difference unfortunately that French is with Bacon, not "French" with Salmon. Got my food, paid in full and left some tip (for not even staying in the restaurant) and got back to the office. When I opened my box there was a bacon. I do not eat bacon. So, I came back and kindly asked for the replacement, however the waitress was mean and said I have to pay for it and pointed out it was obviously my mistake. Well.. But I am not familiar with the menu, I would assume she should advise me about it. And also this was my first time try out this restaurant. I would agree that it was my mistake, but not with that kind of attitude. Usually, for the sake of the customer the meal replacement is free, but apparently not. I just left my food in the restaurant. After walking down the street, around 50+ feet away I heard they yelled to come back, but as I say "damage is done" and disappointment about the service is also their. It was my first and last time in this restaurant. Should of keep going to Tim`s...

Terrible service. We walked in at 2 pm when their listed closing time is 3pm. It was quiet empty so we asked to see if they were open and if we could get still get served. We had traveled about 45 mins to get there. It was the closest eggsmart to us. The waitress noded and said yes she would serve us. And from the kitchen another lady yelled that she had to leave early and be somewhere before we were even seated. So we asked again if it was ok to be served and the waitress said yes and again the lady in the kitchen said "im sorry I have to be somewhere can you order quickly." Which made us very uncomfortable after travelling all this way. We werent even seated. So we just walked out. The waitress was concerned and told us its ok we could get served. But the lady in the kitchen was already thanking us for leaving. Very unfortunate experience we were looking forward to a late breakfast and were not welcomed. Ive worked in the restaurant industry for 8 years im very understanding of customers walking in a few mins before closing time and how annoying that can be. I would never want to be that type of customer; but we arrived a whole hour before closing and made to feel very uncomfortable. I will not be returning to this eggsmart or any other eggsmart franchise as my first experience here was not...

Horrible place to go to if youre either a visible minority and or walk in with a Muslim appearance. Ive been there several times and each time I walked in I was ignored for a while until they "had to" serve us. Gave them benefit of the doubt on every occasion but the straw was broken the last time I went in with my wife and we stood at the front door next to a family. This family was simply told by one of the waitresses that they could just walk to the back area and pick a table. This waitress along with others didnt even want to make eye contact with us and for minutes they walked right past us without even saying a word, until one of them finally said just go to the back. They made us feel even more uncomfortable after we did sit in the back area by not even approaching us. We had enough and quietly walked out. There is no evidence of racism or discrimination of course on an objective level but as human beings we all know when we are made to feel super uncomfortable. I DO NOT RECOMMEND this place for anyone who has...