Harina Bakeshoppe — Restaurant in Toronto

Let’s start with entering their store — you’ll see a variety of breads with different flavors. But the glass on their showcase was already foggy and unclear, which wasn’t very inviting for me. I bought hot pandesal, and this time it was actually hot. However, there have been many times when we bought from them and the pandesal wasn’t hot at all.

To Harina Family, if you truly care about your business, please do better. It shouldn’t just be about making sales — we, your loyal customers, trust you to give us the best quality products. So please, if it’s labeled hot pandesal, then make sure it’s actually hot, not cold. It feels like we’re being fooled.

Another concerning thing was their staff. The saleslady was very unapproachable, had a rude tone, and didn’t smile at all. Please train your staff — it feels like she’s working there against her will, and clearly not happy with what she’s doing.

Overall: I won’t be buying again from Harina Wilson Avenue. The staff isn’t friendly, and they’re selling stale or old products. The “hot” pandesal isn’t even hot most of the time.

To the owner of Harina, maybe it’s time to take a closer look at your business and your staff. I’m not telling other consumers not to buy here — I’m just sharing my personal review. There are a lot of Filipino bakeries around Toronto that are cleaner and have much...

I am very particular on what is being used as ingredients on what I eat. Here is my honest review and I even called the Wilson branch and talked to someone to tell the owner of what I discovered:

Malunggay Pandesal with CHEESE – more expensive than the plain pandesal. The cheese that this bakery uses is not the REAL CHEESE but the PHILADELPHIA CREAM CHEESE. You are charging your customers more money (and it is not that the plain pandesal is cheap coz it is not, and the taste is not a WOOOW pandesal because it is comparable with the ones bought from other Filipino bakeries). That is why I thought eating your malunggay pandesal was not something that was sooo delicious but more on the sweet side because apparently you are not using the real cheese but a processed one – Philadelphia cream cheese which is cheaper than the real cheeses.

Your hopia ube and hopia “baboy” could be improved a lot. It is packed but the taste is sub standard of what a hopia is supposed to be. The filling is so thick.

With the 2 items above, I don’t think I would like to spend my money on the other goodies you have. I hope you would improve on your products.

Also, with what I have discovered, I don’t mind driving from Durham Region to Baker’s Best Bakery at 4915 Steeles Ave....

Their bread is good but the customer service is HORRIBLE. The debit terminal was not working and had me try twice on the same terminal. I noticed the second one did go through but they insisted for me to try a third time on a different terminal. They just kept saying it wasn't approved in their end. I checked my online banking shortly and there were two charges. The bakery refused to help me right away and told me they are too busy and to call the bank instead. As someone who has worked in retail for almost 15 years I was astonished that they were quick to pass the blame and not try to help me first. I called the bank and I was told to go back as it would be faster or it would take over a week to get my money back. Inside the bake shop, I showed my online banking portal showing the two transactions. The one gentleman kept asking me to figure out my previous balance before both transactions and to make sure that it was reduced twice. I called the bank again had them verify it was done twice and the gentleman insisted about the previous balance again. The bank verified with them multiple times before the bakery gave me back the money. And to add on, they didn't even apologize once for the inconvenience. All I can say is...