La Grotta Pizzeria — Restaurant in Toronto

It was our second time ordering from La Grotta and - NEVER AGAIN. They delivered us food that had gone bad, and their follow up to it was even worse.

We ordered two different pastas that came in cream sauce. Along with dessert, it came to $68 bucks. Pretty expensive for delivery food, but if it's good quality, whatever.

The real issue was that the cream sauce had clearly gone bad. The food reeked of a fishy odor and tasted like it'd gone off. We called the restaurant and explained the issue and were told the chef had gone home for the night (this was around 9:30 pm) so they couldn't do anything about it (Though, why would the chef have to be there to refund us or otherwise address the issue?) We then put the pasta outside in our compost bin.

We called the Just-Eat service we ordered through and explained the situation, since $68 is a lot to just throw away. They had great customer service and called the restaurant on our behalf, who, after much back-and-forth, suggested they would remake our meals and send them over (.... so the chef DIDN'T go home, you were just too lazy to deal with a customer complaint?). We explained to Just Eat that we didn't really feel comfortable with that, since it would probably be the same cream sauce used, and we'd just like a refund tonight.

This is when La Grotta demanded (through the Just Eat agent) that we show them the pasta to prove we didn't eat it. We explained that since we had called the restaurant and they said there was nothing they would do tonight, we'd thrown the pasta out. They then told us to GET THE PASTA OUT OF THE GARBAGE, and they'd send their delivery guy back to inspect it in order to get a refund.

Are you for real? You could hear the eye roll in the Just Eat guy's voice, too.

But we did just that - took the bag back out and set it on the porch for their inspection. So the JE agent told the restaurant we were agreeable to that.

Of course, at that point La Grotta told him they "couldn't be bothered to sift through bags of garbage" and would (finally) give us a refund of the cost of the pastas (we still paid for dessert and drinks. Fair enough.)

Wow. Between the food having gone bad, lying to us about the chef being gone, and the nasty attitude - we're definitely never getting La...

We found this place by following our nose. A couple of weeks back, I was heading up to my apartment and with me in the elevator was a food delivery guy who had a pizza that really smelled wonderful so I asked him where it was made. He gave me the name and address of La Grotta Pizzeria and I made a mental note to try out the place. I must say it exceeded my and my hubby's expectations. The pizza we ordered (the Pastorella) was pleasing to the eyes and delightful to the taste buds. The individual flavours of the different ingredients (sauce, cheeses, vegetables, herbs, chicken) were both distinct and at the same time blended with one another for a very unique overall taste. My normally picky hubby really liked the pizza and commented that it was not greasy unlike other pizzas he had tried before. I also found that the crust was light, cooked just right and didn't leave a bloated feeling in the stomach. I was full but it didn't feel heavy. We also got to chat with the owner who was very nice and explained to us how he makes the dough and sauce and where he gets the different cheeses for the pizzas. Overall, we had a really nice experience and we will be back to try out the other items on the menu. This place is highly...

Instead of going back to our favorite pizza place, we decided to try something new and something that's not in every "Blog" post. Pizza is something you gotta try every mom and pop shop and not just "Top 10 pizza in Toronto". We really didn't know what to expect from a no name pizza shop with only ~100 reviews when we saw La Grotto only 10 minutes away from home. As you can tell, we made an absolutely amazing decision. What an amazing pizza.

We ordered the medium Tuscany Tenderloin with extra cheese and a Gnocchi Alla Diemontese (couldn't eat this yet). The Tuscany pizza had a hearty amount of cheese and meat. The base sauce was top notch. The crust was perfect, not too thin not too thick and crunchy on the edges. Not the Neapolitan style, this is more of a New York Pizza, but also not the thick bready crust from large chains. It was amazing, me and my wife couldn't finish the medium pizza, so we had to put the Gnochhi away for later. I will update this review once we have had that as well and or when we order more pizzas. Because we are definitely ordering pizzas...