Pizzaville — Restaurant in Toronto

ordered from here today and have before 2 other times and i've had problems 2/3 times when i didn't tip over 15% which is suspicious already. both times i had the issue that my order was placed "wrong" (as the delivery driver said both times). it's weird because both times i got kicked out of the website, so you'd think everything would be out of my online cart but no, the pizza came with the correct toppings and everything but only one dipping sauce (ordered 3) and no drinks when i apparently got 2 free. the first time this happened i thought it was a mistake so i just dismissed it, second time was fine, and now it happens again (the first time i didn't get 2 things of breadsticks but i didn't want to make a deal because of this covid stuff but now this is a scam). no longer ordering from here and i wouldn't recommend you either, plain out a scam and the drivers don't even do contactless delivery no matter if you ask for it or not (all three times they knocked on the door and gave it to me without gloves and within 6ft contact) and are extremely rude, they tried to make me think i messed up both orders and told me "they had no where to put it" and was extremely rude when they had to "wait" for me to come out as the first one said. not sure if they know any covid guidelines besides wearing a mask. on top of everything, my pizza today came with a torn open seal of approval, which basically is a sticker that keeps your pizza box closed and if it's torn you know something has been tampered with. sad because i used to go to this exact location every day in high school and the woman that owned/worked at the time was lovely and the...

We often order from Pizzaville but we learned very quickly NOT to walk-in to the Kipling and Rexdale location to place an order. I don’t even know where to start. On numerous occasions they messed up our order; either from being two hours late for our daughter’s birthday party and not even compensating us for that fact that we had close to 50 guests waiting, or when we placed an order then went back to pick it up, only to notice that they didn’t even make half the order correctly; especially when I personally saw them write down the details in front of me. Then the lady that works there jumps in with an attitude to justify THEIR mistake. It was also hard for me to believe that a store can pick and choose when to follow their franchise deals. Usually when we order a particular pizza meal we get two free pops with the order, but the last time I ordered the exact same thing, the person behind the counter refused to add the drinks because he claimed that in order for us to get that deal we have to place the order at the call centre. It made absolutely no sense to me, we literally placed the same order and paid the exact same price. The individuals that work at this location have poor customer service skills and very boldly make the customer feel like they are doing them a favour, even though they are at fault for the wrong order. We will no longer be going back to give this location our business and if we do order from the call center, we will ensure that it does not come from this...

How stingy can you be? We got 2 panzerottis last night and were shocked to see how small they were in comparison to other pizzaville locations. Considering we just got panzos last week at another pizzaville, and often get panzos across the GTA, these were noticeably smaller with less filling.

Not only were they smaller than usual, but they barely put any sauce or cheese (despite requesting extra sauce) and the marinara sauce on the side did not taste fresh and was only filled halfway (most pizzavilles give you a full marinara sauce). In addition, the crust itself was so thin that after it was fried there were notieable holes in the fried dough which leaked out sauce everywhere.

I know for a fact this panzo was smaller because we usually cannot finish the whole thing in one sitting. These ones we finished in 5 minutes and we were still hungry. So not only did they increase their prices but they are extremely stingy trying to save money by ripping off their customers. Im really dissapointed and think that my days of ordering panzos are over because I never want this experience again. Glad I don't live around here because my local pizzaville is 100...