Tim Hortons — Restaurant in Toronto

After the Christmas break , I came this location every other day and most everyday , which is now January 3rd I encounter many staff differently but now , is a little , horrible , the staff wearing glassss is way rude ..no connection to the customers, when she ask. She talks like , you will feel , your not a human As I take my order. I kinda explain to her if i can get my rewards instead , she just talk like. You treated by embarrassment … So at the end I said forget it . Then I come back k for plain croissant, to go with my coffee . I waited for it to get ready as I standing at the very end corner , she ask .. “ what are you waiting there ? I loudly says , I’m waiting for my crossing madame!!! I don’t want to ruin my first week of the month una first month of the year . She needs to get more trains properly

I am also , working in a franchise ( baskin and ribbons -and kernels ) I’m surprised she act like a queen.

Anyhow , the previous staffs are friendly from January 1 and 2. They’re nice and soft .

Roll your cctv , you can see what I’m Talking about .

Thanks I’m from Bayview ! But I guess I’ll Move to other locations if this lady won’t stop...

Went for a drive thru, ordered my drinks... the ladyworking the drive thru at between 3pm to 313pm, was incredibly incompetent in customer service, most likely straight from india. took the order left me hanging, didnt say how much is it, or thank you come to the window, but left the line hanging just about 5 mins. I said hello twice no one response, and hell it wasnt even busy... and when she finally responded and I asked did you get my order... she acted stupid and was like no I didnt get your order. and once I repeated my order... with her sarcastically repeating it the same time as me, saying I got it brother.. MAN dont CALL ME BROTHER, I aint your brother!!!! my question is, WHY BOTHER APPLYING FOR A CUSTOMER SERVICE ROLE AND DONT KNOW HOW TO BE RESPECTFUL AND LEARN BETTER CUSTOMER SERVICE.. plus getting the order from both drive through and inside very SLOW... THEY talk mostly there language, most likely talking trash about customers....and SOMETIMES EVEN FORGETING YOUR ORDER...this location is lucky customers doesnt boycott this location because of the rude staff, we need...

Today I went in after lunchtime to get some donuts for my daughter, there was nobody in line so walked to the first cash and stand there to give my order. This attendant (I didn't see a name tag but a slightly overweight young girl) told me in a rude manner to go back and wait until she calls me. I thought that was rude and not good customer service. First I decided not to get anything and left, then went back in and asked for the manager. All employees basically ignore that request, when I insist one said there is no manager, only a supervisor. I said OK I will talk to the supervisor, again no response, and nobody coming to listen to me. In the meantime first service person telling everybody behind the counter in a loud voice that she asked me to get into the line, which was a lie because there was no line. I got upset and left. Tim Horton's might have some good donuts but in general their staff is very bad. My advice is either to choose them from a different pool of workers or train them well. You are in the...