Tim Hortons — Restaurant in Toronto

ZERO STARS!!! AVOID! AVOID! AVOID! AVOID! AVOID! There are many other Tim Hortons in this area. Do yourself a favour and go there instead to safe yourself headache & frustration!

Thank me later!

It normally takes a lot for me to leave negative reviews for a business because I myself am I business owner and I understand how hard it is to conduct business. I have over 100 reviews! 95% of them are positve. But there are certain businesses and locations that need to overhaul their business practices or owners who should "NOT" be in business.

This Location is one of them!

TO the OWNER & HEAD OFFICE! If you read reviews, you need to seriously conduct a full review of this location and it's business practices! This location needs a new owner because the current does not care to fix the ongoing issues here.

Read the other reviews and see how many other people complain about this location and the ongoing issues here and lack of customer & care.

I've lived in this area for 8 years. This is the closest location to my house. But Me & my family have an ongoing joke of how we all avoid this location on Ellesmere & Birchmount.

There are so many other reviews that state the same. There maybe a REAL problem here if SO MANY customers actively drive to other locations further away to avoid doing business with this place.

Here are some of the many issues I've experienced here.

Constant broken equipment that is left for long periods of time without being fixed.

"Our ice cap machine is broken" "We are out of eggs" "Credit card machine doesn't work" "Our toaster is Broken" - This one was funny it went on for 2 weeks

Not to mention, the orders are consistently given wrong.

They have overcharged me in the past and I've let it go because whats the difference for $1 or $2

Against my better judgement, I went there today because i thought it would be convenient due to my route.

I ordered my usual and they overcharged me.

I ordered one combo and 1 extra sandwich and paid for it. And left the drive through. As I started driving I realized that my usual order was $2 higher than normal. I realized that they probably added an extra hashbrown, which costs $2 to my order. I said okay that's fine I'll take the extra hashbrown I paid for ill eat it later but let me check my bag. To my surprise there was only one hashbrown in the bag. This really upset me because they messed up my order yet again & I knee this location would fo something like this & I said to myself "DO NOT" go here but did anyways. So I made this mistake giving this location another chance and my business.

This story gets better.

I went inside to let the employees know what had happened and multiple employees claimed that this is how the order works and the hashbrown is in fact charged separately.

I told them this is my usual order and I know the exact amount I pay everytime and they were insistent I was wrong and I told them to get me the manager. The manager comes out and she looks less than impressed and almost angry that I am bothering her. She isn't making eye contact with me and looking elsewhere the whole time we talked and acting like I'm wasting her time.

I made her ring through the order correct for her to realize they overcharged me and gave me less than I ordered. She finally refunded me the $2. Not once did she apologize for the mistake until I told her that maybe they owe me an apology.

I realized at this point this is a standard practice at this location. They basically overcharge people in the drive thru and these unsuspecting people leave or don't pay attention to their total, because this isn't the 1st time its happened to me here. This makes this location all kinds of extra money everyday. Imagine overcharging $2 only 10 people in 1 day that's an extra $20 in their till.

This is shameful behavior.

Tim Hortons, please do better & reevaluate this location and the owner. They do not deserve...

No wonder this has such a poor rating.

The manager training other staff is horrible at her job as well.

I ask for a bagel toasted on both sides (how i always get it and like it) she looks annoyed to even take my order and replies "it will be burnt then is that ok"... What? um no, its not ok and it wont be burnt... I told her to turn up the speed of the tray so it doesn't get burnt.. She pauses looks even more mad and says ok. (This is the manager BTW and she was training other staff at the time as well. This is how your teaching them to treat customers?)

Why am I A. telling you how to do your job and B being more polite to you than you are to me when your job is customer service and I am a paying customer?

She also didnt mention it to the worker almost to make sure it would burn and I had to ask her to tell them which after she did.. Bagel turned out perfect! excepttt barely any butter and wasnt even cut in half as usual.... ANNNDD I ASKED FOR A STRAWBERRY DONUT AND OLD FASHION GLAZED AND SPACIFICALLY SAID "THEY ARE BESIDE EACHOTHER AND POINTED TO THEM BOTH) she gave me the jelly donut .. at this point i think she did it on purpose to ruin my experience.

If you dont like working there find someone else. Don't ruin peoples day with you negativity. I really hope they can put a class in place to train their staff better and keep an eye on this behaviour. I am sure there are more worthy candidates for supervisor...

For your records its a female about 5 ft has hijab on and light brown skin. Hope someone has a...

The absolute worst experience. Every. Single. Time. I go back every single time thinking it’s most convenient for me and maybe they’ll be better the next time. However, they fail to even meet the basics each time. Either they fill up the coffees and iced capps way too low as if we’re only paying for 3/4 of a full cup or somehow they manage to mess up the food orders. Whether they’re SO busy or there’s no line up at all, they still mess up the orders. Today, I ordered a bagel with extra butter and 2 slices cheddar cheese, a sausage biscuit combo (with hashbrown and coffee) and medium iced cappuccino. I was already disappointed with the iced capp. being filled so low but I was already tired of complaining from previous orders so didn’t say anything. I double-checked all items were in the bag and drove off only to drive 20mins away to my destination to open the food orders and see that they forgot the cheddar cheese in my bagel along with the egg portion in the sausage biscuit. RIDICULOUS. I’m so furious and disappointed. Once or twice, I can somewhat understand. But every time, busy or not, that’s frustrating. The quality of the food and quality of service is so so disappointing at this location. Employees just don’t care even when you do complain and their responses are so heartless even though you’re paying for what you order....