Willie Stouts Pub and Grill — Restaurant in Toronto

I have been a regular at Willies for years and have always had a very wonderful experience until today. A group of us went out for dinner and the waiter/server was a young girl who took our orders. She kept disappearing for long periods and we had to hunt her down for a glass of water to start with. It took her around 30 mins to come get our orders. I had ordered the steak followed by the rest of the table placing their order and she walked away and then came back 10 mins later notifying me that I would be getting a medium rare steak instead of asking me how I want it. Out comes the steak and I find the food is not what it usually is. The meat has a lot of fat in it which was inedible and it was very tough to cut through the meat too. When I informed the waiter/server that the food wasnot to my liking, she said I had informed her too late and that the people in the kitchen would be upset. She later came by and insisted that I have dessert on the house when I and the table had politely redused a couple of times. When it was time for the bill she just brought one bill out and never asked if we wanted to split the bill as is expected. While paying my bill I chose not to tip as I did not even eat my meal and was not happy with my overall experience. She noticed that I hadnt tipped and outright asked me why I hadnt tipped her. I replied by saying I wasnt happy with my meal to which she responded with a snarky comment that "I guess you guys are just those kind of people". She then said that she had done an exemplary service and that she deserved to be tipped. My friends and I tried asking her why she asked such a question and she said "we do this here. It is our right to question when we are not tipped".This is while the rest of the table had tipped her already. To put it shortly things were handled very poorly and there were a lot of things said that she perhaps should have refrained from. As a waiter you can always ask why you were not tipped. But please be polite in your conversations and not have a attitude stating everything is your right.

It was such a sour end to an otherwise nice day that us friends were having. We have always frequented Willies and have even come here for our Christmas eve dinners with families. Never have we ever faced a situation as this ever in the times we...

This is our second disappointing visit this past year. The pub was a different experience many years back. The atmosphere has not changed any over the past 15-20 years.

The last time we went to dine here, the butter chicken I ordered was warmed up by microwave. I could tell by the taste and uneven distribution of heat. The first time it came to the table, the dish wasn't even warm. The waitress took it back to warm up. It came back pretty quick. The dish came out piping hot. It was inedible. I only ate maybe a third of the dish. We were still charged full price that night.

We decided to give the location another try, as the prices are reasonable. The Willie's burger that my Fiance ordered did not look appealing at all. He put the burger together before eating the onion rings on his plate. The burger toppled over on his plate.

I decided to order their Cajun Chicken Alfredo, which was once upon a time one of my favourite dishes there. The dish came out with uneven temperatures throughout. The garlic bread was not fresh either. The dish was still edible though.

The waitress tonight was not attentive at all. I'm not sure if it was due to the lack of experience, or if she was pulled in different directions. She was serving outside and inside. After our food and drinks came, our waitress was not really around. She didn't check in to see how thing were either. I would have mentioned that the dish I had was luke warm to very hot throughout. When she came to collect the dishes, this is when I mentioned my disappointment. The waitress did not come back to ask if we wanted anything else either. Once our drinks were done, it took around 6 minutes to flag her down. We then found out that they ran out bottles of Molson Canadian.

The bill was asked for after that and we left. How does a pub run out of bottled beer on a Saturday Long weekend? I'm not sure what people seem to like here that keeps this place afloat. We will not be going back after...

Ordered take out through Door Dash. My friend got one dish, and I chose the Butter Chicken. My first bite told me that someone must've screwed up, it wasn't just spicy, but it was super spicy. I've been eating Butter Chicken all my life, and I've never encountered spicy Butter Chicken. Peppery? Yes. But never spicy... and certainly at this level.

I approached the restaurant, and the manager agreed that Butter Chicken isn't supposed to be spicy. When I went into the restaurant in the following few days to pick up the replacement meal they offered, we tasted the Butter Chicken again after the owner said it was fine. Again, it was super spicy. WHY they make it sooo spicy is beyond me, but even the dedicated Indian restaurant just up the road doesn't make it spicy, where one would expect it to be if at all. This is PUB, with what should be PUB FOOD.

Adding to this entire experience, Door Dash said that they cannot issue a refund, and that we would need to get it from the restaurant directly. The restaurant said that Door Dash should give the refund. As a customer who didn't get a meal, but paid about $22 for it, I was left bewildered and disappointed. With the lack of enthusiasm to make this right from the restaurant, I recommend avoiding. It's too bad, because we like to support local private businesses.

My friend and I used to get take out there regularly, but neither of us are going back after this fiasco. Stick to pub food, or if you're going to make something like Butter Chicken,...