Yummy BBQ — Restaurant in Toronto

This was my second time ordering from this place (located inside a food court). I just want to first state that the food is pretty good. I would rate the food to be 4 out of 5 stars, but because I've received such terrible customer service both instances that I've ordered, I would give this place 2 stars. The food court itself is not busy on both walk in occassions. On my first occassion, my husband and I had tried ordering online via food services such as skip the dish, Uber eats etc...but their actual online store was not available online. I therefore decided to call, but no one was picking up their phone. Since I was heading off to the west end anyway, I was thinking to do a walk-in to place an order and to try to figure out a dish that was recommended by a friend. I was mellowy greeted by an old man. Since we were both wearing a mask it was a tad difficult to hear and understand each other. It was also difficult to figure out their soup dishes as I was trying to show him pictures of the dish my friend had ordered from him. Apparently they don't have the dish, which was odd considering my friend had bought the soup from their restaurant. Eventually in the end he figured out the dish, but it wasn't exactly what I had wanted because the picture showed the dish to be spicy and I had specifically asked for this exact same dish. I also wished he had told me the name of the dish he added on to my bill so that next time I know what to order Regardless, I had let it go. It was partially to blame for not fully doing my research, which was a bit difficult since I was not Korean and was not familiar with all Korean dishes. The order took about 20 mins, which I was willing to wait for.

Second instance, the service was even worse. I came just around lunch time. And I was trying to place my order, but again he was not understanding what I was trying to order. I'd like to believe that I don't have speech impedement. Anyway, apparently it was taking me 10 mins to order and I was getting lectured that it was lunch time and I should have called, now my order is gonna take 30 mins. I don't need a business to tell me what I should have done. I knew there's wait times for almost everything and I was willing to wait. But for me to get scolded like that with 2 other customers behind me is just embarrassing to me. I don't understand why he would feel this way, as I was not asking for my food to be rushed. I was just trying to get the order right, but he seemed like he couldn't be bothered nor was he interested in my business, in which by the way cost $39.55 for 3 lunch dishes. Let's just say I will not be returning to this food joint. I'm more than happy to take my money to other restaurants who won't treat me like I'm...

We agonised over the decision of putting this review up or not but after reading the other ones we thought we should.

This was definitely my worst take-out experience ever ! We ordered four items for a total of 70$ish. The older gentleman (owner I assume…) handed over the machine for me to tap after he had input the amount. The machine read purchase and with the tab button below without displaying the amount. After I proceeded, the older man held up the print out from the machine that it was charged double and mumbled that I might have pressed on something wrong on the card machine. I calmly assured him that I didn’t, and that I tapped right away as he handed over the machine. I then asked to refund me cash as that would probably be a possible solution but the older man said they would not do cash refund. So we waited for another 15 minutes which he had done several tries on the machine to cancel the transaction but without any success. I asked how long I still need to wait as my 2-year-old was gone with my sister-in-law and it would soon be his bedtime. He suddenly got really agitated and yelled, “don’t rush me!” I replied him that we were expected to be home soon and would prefer to know how long it might further take. Then he yelled at me in Korean and threw my card hard onto the table saying it’s my fault to input the wrong amount!!! My card landed right in the gap between his cashier and the wall and almost fell through which for sure I would not have a chance to retrieve. This rudeness was simply unacceptable. His son came out from the back to ask what had happened. I asked him if I could communicate to him directly instead of the old man since he was getting out of control. Then the old man took our food away, yelling something in Korean only for his son to bring it back out. Finally after another 30 minutes and numerous tries, which his son tried to help but the old man blatantly pushed him away, the transaction was finally cancelled. His son quietly told us that his dad is 70 years old already and this would not be the place for great customer service. Yet this is beyond just customer service; we were wrongly accused, rudely treated, and poorly served (our food would be colder than room temperature by the time we got home which was only 10 minutes away)

What we have experienced was undoubtedly unprofessional. Food was good but I would say use Ubereat to avoid the hassle of dealing with...

Big boxes of food. Good quality. Reasonable prices. Not the best English, but we'll muddle through. P.S. This is in the food court next to the LA Fitness. It's nice and quiet.

Got the BBQ Short Ribs (kalbi) combo for $13. It came in a large square takeout box and was quite heavy. There was a lot of rice, but there was also a very generous amount of kalbi. You could taste the grilling on the kalbi, so this isn't pan fried fake stuff. This is the real deal. And more of it than I've ever seen in a takeout box before. It also came with two slices of pan fried tofu covered in soy sauce and small bits of chilis, a small side of japchae which my brother was a huge fan of (he doesn't usually like japchae much), a small container of kimchi, and a small container of pickled radish slivers that were surprisingly gingery.

They have another special I'm thinking of getting the next time I go. It's called the Yummy Special and it's got short ribs, beef, and chicken, egg battered zucchini, 2 scoops of rice, and 2 pieces of fried dumpling for $20. I'm sure it'll be way more food than 2 people can eat.

Side note: They also have lunch specials. Stirfried chicken, beef, pork, or veggie and rice = $6.25. If you add kimchi and tofu to that, it'll be $7. They also have assorted BBQ specials for $8-$9. Lunch specials run every day from 11am-3pm. I'm so in next time I've...