Tim Hortons — Restaurant in Town of Berwick

Stood in line for 15 minutes, placed order of a tea and a breakfast sandwich. Got the tea almost immediately, but stood and waited for 30 minutes. That’s not an exaggeration. Literally 30 minutes. Normally I would just go up and ask if my order was called out and I missed it or maybe it got missed on the screen. It happens, whatever. There was absolutely zero chance to get any questions into the working staff as the older woman running the cash was constantly yelling at employees and customers trying to ask questions about their order. Eventually I got so fed up I worked up the courage to ask, which I was met with them telling me the farmers wrap that is on the counter is mine, the worker picks it up to hand it to me and it’s drenched in water on the bottom. At this point one of the employees takes it away and asks what my order was supposed to be, I then watch 3 other meals come out before mine. When I finally do get my sandwich, I’m missing a hash brown but I just took the sandwich and left before I lost my cool. Whoever was working the cash register was awful towards everyone.

I’ll also add, the tea I got at the beginning of this interaction which was almost too hot to hold when I got it, was now room temp and almost cold by the time I got out of that...

Just when into this location and also the town I live in .The girl who made my coffee, that the other girl rung it in wrong..When I whent to pick it up I tryed to ask the girl with died redish hair if it was mine and with attitude snared yes. I then had to try to get her attention again to say it's not what I asked for, with a smarky attitude said yes that yours.I tryedcyo tell her it's not what I ordered , the girl at cash said oops my bad , then the girl who made the coffee gives me a dirty look and makes the correct coffer but with total discuss..I have been going here for years and have never been treated like that..I will be sure to ask to speak to someone next time it happens, if I decide to go back..Dont want business, fine ..Hope everyone else is on board with it..Not a...

There is no drive in this location. The wait time is extremely long and the service is very slow and very disorganized . Like most Tim Hortons outlets are going down here Hill. Maybe they should close that Tim Hortons and open a Robinson doughnut. I think Tim Hortons thinks they have gotten too big to cater to the customers. Maybe it's time they had a reality check. Without the customers they would have nothing. Quick and friendly service without long wait times when you're a walk-in customer . Taking your time to get out of your car to go inside. That is my thoughts of Tim Hortons Just like add did not clean the table and they expect customers to eat off dirty tables. This is...