Dairy Queen Grill & Chill — Restaurant in Upper Tantallon

Service was below par on this visit. The employee who was on the window was not friendly in the least, no manners used, and very little personality. On top of all of that once my order was handed to me I decided to check just to ensure it was correct and what I had ordered ( considering I was driving toward the valley). Long and behold my order was missing an order of fries, and the condiments I had asked for. The order of fries that was in the bag was also placed in upside down and my receipt was not placed in the bag. I turned around went inside to correct the error and it seemed the entire DQ staff had to have a meeting on whether or not I was telling the truth of my wrongful order. For replacement fries that I paid for and ketchup it sure did take a long 10 mins to get. Very unsatisfied to say the least. Seems to be a constant issue at thos location. Perhaps the training staff needs to take some tips from the training staff at A&W,...

Although this location is usually ok, my most recent experience was terrible. The counter was left unmanned and staff walked past me repeatedly without comment. It took over 10 minutes after ordering for 1 item to be ready, my 2nd item wasn't even started yet. I watched several staff members working very hard pumping out items for successive drive through customers while the in store line grew longer and longer. After receiving my items they were made wrong, and I don't mean wrong flavour or toppings, I mean they didnt taste like DQ soft serve, they tasted like milk slushie.

This experience in terms of both staff behaviour and the product quality I acknowledge as being out of line with past experiences, but it is enough to make me consider driving out of my way to a...

I’ve gone here many times because it’s close and convenient, but that doesn’t change the fact that’s it has some of the worst customer service over I’ve ever seen. On multiple occasions interactions with staff have felt like they think customers are a joke, and equally that their complaints about bad service born from hygiene attitude are a joke. Example: holding up the drive through line until so that they don’t have to serve the people waiting to place orders because “it’s after nine”. It shouldn’t take 10 minutes to...