Parola Ristorante — Restaurant in Vaughan

I reserved this place to treat my best friend for her birthday. The night started off amazing and the food was also amazing along with generous portion sizes. I asked a waitress to bring out a dessert and sparkler then she said they have a candle only to bring out. & they will bring it out. After we had our meal I was waiting for the staff to bring out the dessert to sing Happy Birthday to my best friend. To a point i was awkwardly waiting. I also told one waiter that I am waiting for the dessert However, the owner kinda yelled at the waiters saying “I am not giving them free dessert.” What i would suggest is to notify the staff to let customers know that birthday desserts are not free. I don’t have a problem paying for dessert. Even if they gave out the dessert and billed us I wouldn’t have had a problem. I had to ruin the surprise and tell the owner to give out a tiramisu. , it definitely was a buzzkill to the night as this can be solved with training their staff on how to handle situations like this.

Although they gave us 2 limoncello shots after. I definitely did not appreciate the Owners(head chef?) that we are trying to freeload in the restaurant when we ordered drinks apps and mains. The energy was ruined.

This review is something people should be aware of before dining here on a milestone to celebrate with dessert. I have also added a pic of the rude waiter/Owner? His face appeared in the video when i was singing Happy Birthday to my best friend. Again he didn’t care to sing for her and purposely entered the video when i was recording with flash on.

On a positive note the food...

Came here for a Family outing to host family from out of town. I am not going to give 1 star 1 person at the establishment should not be the reason why the entire restaurant should be punished however I also cannot give a 5 Star! We were served by Frank in the beginning who was clearly a seasoned Server. I believe he had someone either helping him as a Food Runner, or as a training Server who made our evening quiet uncomfortable. He was very rude and not hospitable. He would place the plates down very hard and make our entire family jump. He also handed myself my plate into my hands and said here, the bottom of the plate was hot but I did not say anything as I was afraid he would get aggressive! He several times interrupted us having nice conversations to Auction off the food, should there not be seat numbers associated with the food? Why are we being screamed at to what our meal is & who ordered it. The dessert came and he was delivering it and he put it on the table and slid it to some of us as it was hard for him to reach! During the end my father in law took the bill and was looking at it at which point he grabbed it out of his hand like; "times up gotta pay" and put the total in the handheld and gave the machine to him. All in all, we were so uncomfortable with this man that we just got up and left. Could not even remember the taste of the food. We will 100% will not be back since these are the types of people you are hiring. This was not fine dining at all. Thanks to Frank though for being a superb server we only hoped he was with us the entire time and not just...

We took my parents for their 40th anniversary to Parole based on everyone else’s reviews. Service began quite well, however everything proceeding was negative. We ordered salmon dish, calamari, Caesar salad, chicken dish, jumbo shrimp pasta, pizza and lamb. The food overall was very bland and nothing special. I called the restaurant the next day as I got food poisoning from eating the salmon and calamari which was confirmed based on the assessment by the ER doctor.

I called the owner to inform him and that’s when he began showing his true colors. Not only did the owner insinuate that I was lying and raising his voice. When I attempted to reason with the owner his voice raised further and he even uttered the words “come here, let’s talk” “don’t worry I’ll find you”. Making direct threats to my life.

This is quite shocking behaviour after paying over $350 for a dinner and getting food poisoning.

For the price point you pay, you’re better off going somewhere more reputable who will take care of their customers when something happens rather then insinuating that the customer is lying even with a ER visit. Food wise you can do better when you’re paying $40-$50 per dish. And topper, I’d recommend avoiding this place like a plague because if something goes wrong, the owner will get aggressive and...