Tim Hortons — Restaurant in Vaughan

I had a really terrible experience there. I don’t understand why people who are rude to customers can be manager. On Jan 8th last Sunday around 10:45am, I have ordered a large regular coffee by drive through. When I paid the bill, they charged more than $5. I do understand they mis-ordered my food. Since I paid by the app, they refunded me by cash. When I left I realized they refunded wrong. I went back and ask for the bill. The lady was so rude and told me she has already refunded me$2.60. The item was $2.50 before tax. After tax should be $2.80. I calculated for her, and she asked me with her weird smile on her face: so you are here for $.20? Hmm, I believe no one cares about the $0.20, but I really can’t tolerate the attitude. So I asked her what’s wrong with that. She said ok, I give you $.20. At that moment. I was so angry and disappointed with her attitude, I would like to talk to her manager. I am not quite sure if she is the manager. But if she is, I would say the manager is not showing a good thing in front of her staff. I hope the store manager could do something. To be honest, the environment of this store is not that bad, but the attitude of that lady was terrible. She even didn’t apologize after she realized that she refunded me wrong amount. If at that moment she apologized, I believe there was no...

One staff member here was particularly rude. She was preparing the sandwiches. My husband picked up his sandwich but it turns out she called out the wrong order. He opened it and told her about it. Nothing but attitude. "It wasn't yours, you shouldn't have opened it." Okay, but you called out his order and to be fair, his order was before the ONLY OTHER SANDWICH YOU WERE MAKING. Then she told the other customer (whose sandwich we mistakenly opened), that no-one touched it and she shouldn't have to remake it (he saw that it was opened so why lie?). Both he and I explained that for food safety purposes, she hadn't ought to serve food to someone that another customer opened and that, again, it was her mistake. Finally get our sandwich, with more attitude and lots of glaring, and it's missing the jalapeno peppers. We don't even bother to correct it. We just order two more of the correct sandwich, paying the extra $5 and change. I ask her before opening the sandwiches, "do these have the peppers?" to get "Of course, it's what you ordered, isn't it?" Jeezuz. It's too bad, the rest of the staff seemed very nice and efficient, but we won't be back to...

How much with Tim Hortons customer service I bought them an issue about the ice cap and tastes like peanut at the huge issue with allergy if anybody who was really allergic to peanuts what I got real sick and they did not really care they only really care about the bottom line the money they don't care about the customer on the complaint is not the first time I've made a complaint about a product what's up with they just brush it aside and go on to the next one who's fault is this. This is everybody's fault especially the customer we made this company big because of the product they have no competition anywhere it's too bad they need to stop and think about the customer and what makes him happy do you need to go back to the roots I think how they came big they need to go back to the products and bring back some people really miss like the blueberry fritter the pies and cakes they need to stop and take a breather yes my son did have it and he is allergic to peanuts he did get a little bit sick and I told him that and he did not care...