Tim Hortons — Restaurant in Vaughan

Honestly, I hate leaving bad reviews but it seems like this location has the same issue repeatedly with messing up orders. They don't have cold brew which is surprising since it's the first ad you see on the screen in the drive thru. After being told they don't carry that, I asked what was the most similar. I couldn't understand what thy were saying because of the very quiet speaker and the noisy construction. So they asked me to come to the window which I could also barely understand. When there is outside noise they should be raising their voice. They then proceeded to on e again mess up my order. I asked for te0 bagel belts, 2 iced coffees and 2 pr the new caramel fritters. They then proceeded to say 1 fritter, 1 belt and 2 coffees. I repeated that no, 2 of everything. Then after I paid and received my food I noticed that the fritter did not look like the new one and he said no its not. I said I ordered the caramel one and he said then I have to charge you for them. No. I do not want 4 fritters. If you screwed up that many times then they should be fixing it. I also now realize that the iced coffee I ordered isn't even the chocolate one as requested. I have been to this location a few times and every time the order has an issue. Small simple things but still issues....

"I wanted to take a moment to share a wonderful experience I had thanks to Carol at our local Tim Hortons. Every time I visit, Carol goes above and beyond to make everyone feel welcome. Her warm smile and genuine friendliness are so refreshing, especially on early mornings when you need that extra boost! She not only takes the time to remember regular orders but also has a special way of making everyone feel valued. Carol's dedication to great service is a rare find, and Tim Hortons is lucky to have someone so committed to brightening customers' days. Thank you, Carol, for your amazing service – you make each visit something to look...

I would give this place one and half stars but I can't. Dirty inside, loud, I order an orange quencher medium. Then they gave me peach one that looked and tasted like something else. when I asked about they tried to gaslight me into believing I order peach when the order receipt showed orange tangerine quencher. Also while ordering acted like I wasn't there left half way to help order customer then came back. Failed to tell me they didn't have orange. No refund waste of...