Golestan Bakery — Restaurant in West Vancouver

I ordered a cake for my daughter due to the previous good reviews and paid 2x the regular amount for it. Only because I can’t bake due to having a newborn. I sent Jay a picture of the cake that I want and discussed the things from top to bottom. He even complimented me how knowledgeable I am with the cake. I told him I bake cakes too and the reason why I can’t bake right now is I have a fussy newborn. So, Baker to baker (and from the photo) we understand each other. Came to pick up the cake and lo and behold. The size of my cake was half of what I ordered.

Cake was supposed to be 5 inches tall and it’s not even 2 1/2. Cake doesn’t even have a cake board underneath. (There’s a dummy cake as a first layer.) Cake was supposed to be deep red and it’s just red. (One of the reasons why he was charging extra because it’s hard to get that deep red colour. Which is true if you do not use gel colour or cheap water-based food colours.) Cake was supposed to to have gold embellishments and my daughters name in gold as well and it was just sad yellow fondant. (I was charged extra for this because as Jay said, GOLD is expensive.) The fondant cutting and arrangement wasn’t even clean. They don’t even have the proper box for the cake. I ordered a 2 tiered cake. It was just a plain box that you are not supposed to close because common sense will tell you that it is not possible to close the box. It was raining and imagine towing an open cake going back to the car.

The lady that I talked to when I picked up the cake barely speaks English and she called Jay to talk to me. And guess what, $10 discount? I am so insulted. I didn’t want $10. I wanted an apology for not meeting the expectations we have both talked about.

Please be wise and find another baker. Jay is a total rip off and I would never, ever order from here again. He will tell you all sorts of lies for you to think that you are paying for a worthy cake and to keep on charging for an extra. Honestly, I should have just baked my...

We paid almost $1000 for our wedding cake, and we came here because of a referral however it was the worst decision of our wedding. He promised us that it would be "an amazing cake" and that it would be at the hall by 5 pm because he needed a lot of time to set up, so we made arrangements for someone to be there 2 hours before the wedding at 7. Guess when he showed up.. 9pm! Right in the middle of the speeches the owner Jay shows up. Such an embarrassing moment, he put some plain cake on the table, spent 2 minutes "decorating" it with some tacky whipped cream and ran off. I guess our fault for giving him the whole amount before hand. My advice? DON'T TRUST THEM. SLIMIEST PEOPLE EVER. JAY if you read this you almost ruined my wedding with your slimeball tactics and bad business practice. We didn't even get an apology let alone a refund. I will make sure to let everyone know how much of a cheat you are. That money you stole from us will not benefit you and I hope you get...

The owner is very rude that left a shock on my face. Seeing her outside being rude to a small business and throwing money at there face to pay for her food because she thought it was "burnt" was the most disrespectful action I witnessed. That day the store owner was going through alot that day and yet have amazing services, the 12 people that were eating had said that that food was great. She chose to be rude for no reason and yet lie. Next time please have a little respect. And when I was eating with my 2 friends and brother she was giving very rude stares at us and I didn't know who she was and neither did she know me, but yet I smiled at her being friendly since that's our respect in our culture but she gave me a very unfriendly look. As a representative of someone who was born in Iran this is very bad behavior to take please keep your...