The Singular Patagonia restaurant — Restaurant in Puerto Natales

Rude, Unwelcoming, and Completely Unprofessional

Hands down one of the worst dining experiences we’ve had. We walked in, weren’t greeted, and sat at the bar ourselves. No one even acknowledged us for a solid 15 minutes. The dining room was completely empty (see photo), but we were told we couldn’t eat there because we weren’t hotel guests—as if that somehow makes us less deserving of decent service.

We settled for drinks because the bar menu was nothing but sandwiches. The waitress took our order and then basically disappeared. No refills, no check-ins, just blatant disregard.

The cherry on top? As we stood inside waiting for our taxi, one of the front desk staff had the nerve to come over and question us like we were loitering—for simply staying warm inside their lobby.

The message was loud and clear: if you’re not a hotel guest, you’re not welcome here. Unfriendly, unprofessional, and downright rude. Do yourself a favor—go literally...

So sad to see such terrible customer service. We arrived one day and were rudely escorted out of the hotel because there was no availability in the restaurant. Then I made a reservation on the phone, I was told I had a table confirmed and would receive an email, never got email, then when I called I was told I didn’t have a reservation and promptly told they could not receive us. Made to...

If you’re in the Puerto Natales area, definitely grab dinner or a drink the restaurant at the Singular Hotel.

The atmosphere is awesome, and the food was great! And for the quality of the experience, it was also reasonably priced (in...