CHIMAC — Restaurant in Sha Tin District

The whe experience is a complete disaster and disappointment.

The omelet rice with pig hand set is a scam. The picture provided in the menu shows that the rice is flavoured. However, when it is served, it is bland white rice.

I've questioned the waiter about it, but the waiter replies me with 'pictures are only for reference'. Not with a doubt, I appreciated his attitude and praised him on how he knows about his business.

After a moment, the cashier runs to our table and shouted as us rudely and told us that the flavoured rice is only rice covered with the sauce of the pork hand. I do not really understand the fact that whether he thinks his customers are stupid or himself is, since the picture provided has other toppings in it.

I ended up with agreeing on them giving me more sauce to dine with. However, again, the pork is completely cold with its covered sauce while the rice with omelette is only warm, even the sauce provided backwards is hotter than the lunch set.

To sum up, both the customer service and the food is served in the worst way you can imagine. I personally do not recommend on giving any chance to try any food there. You will only waste your money and hurt...

Went there on Sunday in hope for a pleasant lunch with the family. When was given the table right under the escalator, we requested to move somewhere else. The extremely rude waiter said “I don’t know where you want to sit, you look around and see where you want to sit” we picked somewhere at the corner and he said “some people will say this table is too cold but if you like you can sit here. If you don’t, you don’t have to eat here” and so we left. No one needs such rubbish service ok? Especially when we are the...

I had a very disappointing experience with the staff here. They were rude and unhelpful when my online order was missing items. Despite it being an online order, they refused to issue a refund and insisted I return to the restaurant for a cash refund, which is inconvenient since I’m not nearby. When I asked for the name of the staff member to file a complaint, they refused to provide it and even suggested I call the police. This level of service is...