The hostel is very isolated and does not have a kitchen for guest use. Therefore you are obligated to buy from the hostel restaurant, which is pricey for the very average food they cook. The attitude towards people with food allergies is shockingly bad. The only gluten free alternatives on the menu are the pastas, so my partner informed the waitress that he was allergic to gluten and wanted to order the gluten free pesto pasta. After a half hour wait, the waitress returned and informed that the pesto pasta was in fact not gluten free because the pesto had gluten in. We explained that therefore my partner cannot eat it and would like to swap to a genuinely gluten free pasta dish. Despite it being a menu/staff error, she argued that it was already cooked so we have to eat it. I reiterated that my partner simply cannot eat this as he is allergic but she said we will still be charged for it and brought it to the table anyway. We also suggested that they should edit the menu so that it wasn’t inaccurate for allergies, but she did not care. In the end I spoke to the lady who was working on reception and she kindly instructed the waitress/kitchen to make a gluten free pomodoro instead. After this, the attitude of the waitress was very unpleasant and we were served a tiny portion of pomodoro without the toppings it was supposed to include, such as cheese. After dinner my partner became ill so we can assume that gluten had still made it into the meal. The whole experience was very unpleasant and made us realise we couldn’t risk eating there again, meaning we had to take the 25 minute drive to Guatape to...
Read moreGreat break from the busy-ness of Mendellín - perfect views and lovely staff who make this hostel such a great stay. There’s a free shuttle from the Viajero in Medellin and then you can get a shuttle back/to the airport for 50k COP.
Had a great time here doing all the activities with Andrea - yoga in the morning, SUP in the afternoon, night challenges and a hike!
Also special shoutout to the staff Felipe, Andrea, Lorenza, Alexander (the person with the cute lil puppy!) and Aleja on reception.
Would come back for sure - great place to relax dorm rooms are big and nice bathroom. The ladders down from the top bunk do get in the way otherwise everything...
Read moreWithout a doubt the best and most beautiful hostel I have ever been. The staff is so friendly and welcoming. The food and cocktails are delicious and it’s very nice to be able to drink some cocktails in the jacuzzi in the evening. Also a great number of activities like jetski and kayaking are available. I would recommend this hostel to everyone visiting Guatape. I’m already looking forward to visiting the other Viajero hostels...
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