Buffet Regata — Restaurant in Grad Cres

Our evening started off well and the food was good. However no one came to ask whether we wanted any more to drink or eat and when we asked for the dessert menus a young lad came back and said very rudely “yes?” By this time we had waited too long so asked for the manager. She came over and asked very aggressively what the problem was. I said we had sat waiting to be offered something more to eat or drink and she started arguing. I had said to her earlier that I hadn’t realised they did stuffed peppers and when I mentioned I hadn’t see it on the menu she started shouting at me saying it was on a board outside (which we hadn’t seen in the pouring rain) and the customers had ordered them 2 days in advance - which answered my question - but she then started shouting at me saying I was “uncivilised” and she couldn’t stand Americans (we are English). She told my husband to get out and didn’t want us to pay but we made sure we did - what a very unpleasant and unnecessary finish to our evening. I note from other reviews that I’m not the only person she has been rude to. She seriously needs customer service training and her behaviour let down her whole team and embarrassed the...

We sat down after waiting a while for a table to be free, so we were already a bit on edge. We barely got any words from the waitress so it was clear she was already stressed. The rain started to fall a bit and we hoped the staff would come to roll the roof down. After a couple of minutes, when we still haven’t ordered, we found out that in the aisle we were in the roof was “broken” and could not be rolled down. The whole time no one was making an effort to come to our table. Anyways we did not get to experience the food because we left, but overall the fact that they did not come to tell us that if we had stayed we would eat IN THE RAIN was absurd and not guest...

We had made a reservation in advance and were expecting a pleasant evening. However, things went downhill right from the start. Despite our reservation, we had to wait around 25 minutes before anyone even came to take our order.

The staff was extremely rude and gave off the impression that we were a burden rather than welcomed guests. After all that waiting, we were then told –that the food that we wanted were unavailable.

At that point, we decided to leave the restaurant. Later, when we walked past again – about an hour later – we noticed that the table next to us still hadn’t received any food.

Bottom line: Terrible service, rude staff, and unacceptable...