Not happy to share this but the experience has been so awful I feel I must. I ordered a hamburger and fries at 19:38 via Wolt. The place doesn't have live tracking of the order but that was fine with me. Estimate was 20:28-20:48 as the place was busy - fine with me. At 21:10 I tried to call the place but the number mentioned in the app was not reachable. The app heldesk was also busy. Finally at 21:35 I managed to reach the Amici support and I've been told that the courier had already been at my place! After me questioning how is that possible when nobody contacted me, the operator found out the restaurant copied (?!) my phone number incorrectly, hence the courier couldn't reach me. What strikes me most is that hadn't I called the support, I wouldn't have known! The support asked whether I still wanted my order delivered express, and I said yes because the operator told me there would be some kind of compensation/apology from the restaurant added to the order. I assumed they would at least make me a fresh meal. But guess what? At 22:20 the courier arrived with no apology but with THE OLD HAMBURGER AND FRIES that had been travelling for about 2 hours! I honestly can't express my disappointment at the lousy service of this particular Amici restaurant. One of the worst...
Read moreWe were looking for good pizza place in Lesná . Found this good place. They have good variety of pizzas and burgers. They also have vegan and veggies options. Pizza had fresh ingredients. It was tasty and matched our expectations. Staff is English speaking which helped us while placing order. People mostly do take aways so you will hardly find anyone sitting and eating there. But they have good dining area and few toys for kids to keep them busy while...
Read moreAmici celkově mám ráda. Objednávám z více poboček. Ale konkrétně na pobočce Lesná to zkrátka není to pravé co od Amici očekávám. Objednávek již pár proběhlo, ale po poslední objednávce (2 dny zpátky) jsem zklamaná. Objednávala jsem 1x Red slice menu a 1x pizzu Cheesy Spinach. Za necelou hodinu mi volal řidič, že je před bytem. Vyšla jsem a nikde nikdo nebyl. Kurýr mi volal znovu a znovu mě urgoval, že je již na místě a ať si přijdu pro objednávku. Říkala jsem, že stojím před bytovkou a nikdo tam není. Několikrát mě ujišťoval že je, až trošku nepříjemným tonem. Nakonec se OMLUVIL a dorazil na SPRÁVNOU adresu. Odnesla jsem si objednávku a po pár minutách mi kurýr opět volal, že mi dal objednávku navíc a ať mu ji přinesu zpátky. Takže jsem vzala objednávku dolů, což pro mě jako pro zákazníka nebylo příjemné. Lituji, že jsem kurýrovi nechala spropitné na začátku. Protože po tomto zážitku mě přešla chuť k jídlu.
Když budu hodnotit konkrétně tuto pobočku tak:
za jídlo dávám 3/5 za kurýra 2/5 za rychlost 4/5
PS: Pizza byla už samozřejmě studená, takže příště budeme hodně přemýšlet, jestli...
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