Ciao-Ciao — Restaurant in Helsingør Municipality

My partner and I visited Ciao Ciao the night before the Ironman in Elsinore, hoping for a low-key experience and a simple pasta meal. We asked for a dish with minimal tomato sauce due to dietary reasons, but were told that the chef wouldn’t being asked that. Fair enough, but the alternative suggested arrived in under five minutes, was overly sauced, the pasta was overcooked, and the chicken was watery. It clearly was not freshly made.

Things got worse when I politely asked for the bill about 40 minutes in, as we had been told the table was only available for an hour. The waiter raised his voice at me in front of the restaurant and said, “Well you are still eating, so do you want the bill or not?” I said yes, and he loudly told me to finish eating first and that he would bring it later. It was aggressive and really embarrassing, completely unnecessary.

We left feeling uncomfortable and quite shocked by our experience. I do not usually leave a review this low, but we were surprised to see how high the average ratings were. The service left a really sour taste and ruined what should have been a calm evening before a big day. I would not recommend it and we certainly will not be returning. We could not get out...

The food was sub-par. The carpaccio was watery and bland. The meat was actually tasteless, and could not be lifted by a decent parmesan and ruccola.

The waiter didn't know or care about us or their dishes. When asked a question about a dish on the menu, he simply told us to read the menu again. When my 70-year old dad politely inquired what the truffle sauce was, he answered harshly that it was sauce with truffles and he didn't know what else to say about it.

There were also two flies bussing around our table...

Smukt beliggende italiensk restaurant, med lidt svingende betjening.

Selv om vi havde ringet for at sikre os at der var bord, måtte vi stå og vente, uden personalet tog notits af os. I hvert fald ikke den tjener, der noget forvildet for rundt og mest af alt lod til at være træt af der var kunder. En anden tjener, der ikke talte dansk, var mere imødekommende, men vist ikke rigtigt lært op endnu.

Netop som vi havde bestemt os til at gå, fordi vi ikke ville vente længere, kom en tredje tjener, som vi gik ud fra var ejeren, med et glas vin og et stort smil og snakkede lidt om at der snart var et bord og forsikrede os om at de nok skulle nå at have mad klar til os, så vi kunne nå i biografen.

Vi fik vores bord og min kæreste valgte mad og jeg bad værten om at komme med den pastaret han syntes jeg skulle have. Igen var han så smilende og glad og imødekommende og forsikrede os om de nok skulle lave maden hurtigt at han selv ville spise min ret, hvis den ikke faldt i min smag :)

Maden kom lynhurtigt; en pastaret laks og rejer og min med oksekød og svampe og begge var aldeles fortrinlige. Og udsigten ud over vandet og værtens smittende humør, trak aftenen med op. Så lad gå med at vores småsure tjener nærmest puffede os til side for at få vores tallerkener, da han tog af bordet.

Bliv ikke narret af skiltet ved vejen, der ser meget slidt og gammelt ud - indretningen er hyggelig og minder slet ikke om ældre pizzaria, som skiltet henleder...