Omna Bar and Restaurant — Restaurant in Addis Ababa

The food was good, but the customer service was extremely disappointing. We were given the wrong order, and in the middle of dining the server came over and said it was the wrong dish, and immediately took the plate.. without even asking or apologizing.

Mind you, it’s the restaurant’s responsibility to own their mistake and serve what the customer actually ordered. Instead, the server made it seem like it was our responsibility to tolerate his behavior and their error.

To make matters worse, we ended up paying for the wrong order, which was more expensive than what we had originally requested ( I don’t know if this is your tactic to overcharge customers)

Other customers who were seated on nearby tables noticed his attitude and even told him to apologies, he didn’t! He refused! We were left speechless!

I wouldn’t recommend this place at all. The serves are unprofessional. The customer...

Omna’s covered outdoor environment is conducive for mitigating coronavirus issues. With very clean setting, an order of fish can feed 3 people. Service is prompt and courteous, with waiting time no more than 20 minutes. They offer a variety of drinks including Gebena Coffee. I highly...

Any time any day if you want to eat fish Omna is the best place of all for me...