Côté Jardin — Restaurant in Draguignan

This restaurant is a stain on Agay.

My wife and I were briefly stranded outside our hotel, which requires a code for entry after 9:00pm. We had left our phones in our room to take an evening stroll along the beach. When we arrived back at the hotel and saw that the gate was locked, we realized that we had neither the entry code nor our phones with us. Our hotel is located in the same small building as this restaurant. Naturally, we walked next door and asked the lady who manages this restaurant if she could make a quick phone call to the hotel manager to alert him that the guests in Room 18 were stranded and needed the entry code. The lady who manages the restaurant rudely shooed us away saying that her restaurant is completely separate from the hotel.

By the way, the restaurant was “separated” from the lobby of our hotel by a funny 2-foot barrier. If we wanted to be rude ourselves, we could have just ignored her and stepped over the “barrier” and into our hotel lobby. Instead, we respected the separation and waited for other hotel guests to arrive for them to let us in. I am not entirely sure what we were supposed to do if other hotel guests had not arrived. Sleep outside perhaps?

I am also not entirely sure what the lady meant when she said her restaurant is completely separate from the hotel. How is that possible? The restaurant and the hotel share the same small building and the “barrier” between them would not even keep squirrels apart, let alone actual humans who can easily walk over 2-foot barriers. If the two are truly separate entities, then put up a wall or at least some curtains to memorialize the separation. I should not have to see this lady every time I walk to and from my hotel room during the day, and the lady should not get the benefit of having ready customers from the hotel next door.

You cannot have your cake and eat it too. Either separate the establishments fully or treat the guests of the hotel next door with a minimum amount of empathy and respect.

Update:

I read the short reply from the restaurant. The restaurant is lying. A language barrier was not the issue in any way whatsoever. My wife asked the restaurant manager if she could call the hotel in French, albeit with an accent. At the risk of repeating myself, this restaurant is truly a...

We have used this restaurant in the past and had a nice experience. But last night. After phoning (phone number rechecked) to make a reservation and being told that we could come at 8.15pm. We were turned away . The lady serving I assume was the owner was so so rude and told us to leave as we hadn’t phoned . We are normally a group of 8 and have decided to never return. We were embarrassed in front of all the customers that were seated . Never again . Their loss. With regards to your response- we have eaten in your restauarant many times. We DID make the reservation. How do we know? Because you called us the next day to apologise as you thought it was for the next evening. However, the fact is that there was absolutely no need for the rudeness, totally unnecessary. Your response fails to address this. And you do not mention about the way you treated us. We will never return...

Un moment en famille qui avait pourtant bien commencé.... en effet, les 1ers plats rien à dire ! surtout la salade de poulpe un délice! Le drame arrive ensuite quand je choisis un tartare de boeuf (qui souvent est mon choix dans les restaurants ). À l'instant où l'assiette fût déposée devant moi je demande à la serveuse (la patronne je pense) avec quel assaisonnement est fait ce tartare bien rose a mon goût! En effet c'était de la mayonnaise et du ketchup en plus de l'assaisonnement traditionnel...à la seconde où je demande cette précision la serveuse devient agressive j'ai beau lui expliquer que je ne mange pas de mayonnaise mais rien a faire un dialogue de sourd commence! Le patron lui était plus cool capable de défendre sa recette en parlant calmement pendant que sa femme pétait un cable derrière! Bref tout ça pour dire que je devais payer mon plat et fermer ma gueule alors que je ne l'ai même pas touché ! La conclusion en est que c'est vraiment dommage de gâcher une bonne cuisine par une perte de contrôle de soi (quelque soit la raison) car du coup toute la famille a été refroidit par ce comportement et du coup pas de desserts... Ps : je tiens à préciser au final que le plat n'a pas été réglé parce que ma belle sœur réglait l'addition et a discuté avec la patronne hystérique qui n'avait clairement qu'un problème avec moi🤷‍♂️) En tant normal pour la cuisine je mettrais 4 etoiles! mais malheureusement cette situation agressive (et je ne parle même pas du père très âgé qui voulait me "couper la tête" ! )et gênante dans ce resto ne mérite qu'une étoile a bon...