Zappo — Restaurant in Lyon

I've been to Zappo's for lunch several times. This last time, the pizza was ok, but the service was beyond bad. Why you ask ? Here is a timeline of our "great" experience at Zappo:

TL.DR -- Service here is beyond bad, plenty of other pizza places close by that are a ton better.

12h00 - called to make a reservation for 10 people. Zappo's staff told us no problem, we'll get a table for you on the terrace.

12h20 - A few minutes after getting there, we told the waiter that we were ready to order to which he replied, "I only have to take the order of the tables that arrived before you". Seems fair

12h50 - more people kept arriving at the restaurant. After casually taking the order of a grand total of 14 people, distributed over 4 different tables, all of which clearly arrived after us, we walked over to the waiter to ask if he had not forgotten about us -- "don't worry I'm coming over right now"

12h55 - he came over, I pointed out that he had attended to a few other tables, that clearly arrived after us (one of which was sitting right next to us ). He denied then dismissed and asked to take our order. Which we did

13h30 - we went inside to ask where our pizzas were. The waiter was taking another costumers payement and chatting with them afterwards. We told him we were ready to leave as we didn't even have our drinks and we were sitting for over 1h. Another waiter came over to bring us drinks instantly. (We are talking about 2 water bottles and 3 beers)

13h35 - tired of all the waiting, we went inside to inform them that we would be leaving. We could see all the pizzas for our table just chilling on the table.

13h38 - We asked the kitchen staff for takeaway boxes, picked up our pizzas ourselves ( after confirming it was ours ),...

We arrived after a 10hr drive from the UK & it was about 7pm.

There surprisingly weren’t many places open and our French is limited, but we were using it as much as we could to enquire about gluten free options. I’m pretty sure we tried ordering burgers in a strip club that wasn’t fully open yet…

Then we walked round the corner and found Zappo!

The staff were incredibly kind, there were gluten free options for our coeliac member of the group and the restaurant was clean, vibrant and they honestly couldn’t have done enough for us.

If I ever come to Lyon again, I will absolutely use this place again!

The pizza’s were a great size and incredibly cheesy and tasty!

They even let us take some wine back as all the shops had closed by the time we finished - amazing service!

Merci...

MISE À JOUR DE L'AVIS AOÛT 2020:

Y'en à marre. La qualité est totalement variable et jamais la même. La plus part du temps les consignes ne sont jamais respectées, les ingrédients supplémentaires facturés mais absents des pizzas, et les ingrédients de base changés en douce à la dernière minute !!! Les pizzas sont parfois complètement vides de garnitures. La qualité passe de bon à très bas de gamme en fonction de l'employé et des humeurs.

Client très réguliers c'est terminé. ##########

Une référence à Lyon, et dans le top régional !

Bon ok je suis à la bourre pour laisser un avis. Découvert grâce à une amie, mais surtout en livraison (et oui fainéantise quand tu nous tiens...). Déjà, les pizzas sont très bien emballées. Ensuite, on voit que le chef sait exactement de quoi il parle...

Les garnitures sont justes saisies, les fromage fondus comme il faut, sans tomber en huile. Les garnitures les plus fraîches, seront elles déposées à froid sur les pizzas (oui il y a des clients qui ne comprennent pas que le jambon cru ne soit pas cuit... OU que les olives soient juste à température...), et la burrata bien fraîche et crémeuse. Les ingrédients sont pour la plupart d'une qualité exceptionnelle. Frais, et viennent de très bons producteurs.

La pâte. Ne l'oublions pas, constitue la motiée de l'expérience gustative d'une pizza. Croustillante, tout en étant moelleuse et légère à l'intérieur, pleine de saveurs qui explosent, à elle toute seule, malheureux et maudits sont ceux qui oseraient laisser les "croûtes" ou tout autre partie de cette succulente ! La concurrence est rude dans le coin, mais chacun aura ses spécialités. Quelques irrégularités au long cours sur les commandes, mais rien de grave. Zappo se distingue très largement des autres pizzerias, en proposant des recettes simples, fidèles et efficaces.

Petit bémol s'il en faut un, peut être que les pizzas manqueraient un peu de consistance pour les plus affamés... Et les prix un chouill' trop élevés.

En bref, une référence pour les pizzas des Lyonnais, et une très belle démonstration de cuisine tout...