I walked into Starbucks with a basic mission: get a hot Mocha, feel mildly comforted, move on with my life. I wasn’t aiming for a life-changing experience. I didn’t need gourmet. I just wanted a decent, warm cup of coffee with a little chocolate in it. Something safe. Familiar. Reliable. But what I ended up with was a confusing, lukewarm mess that somehow managed to insult both chocolate and coffee at the same time.
From the first sip, I knew something was off. The drink was hot, but not in a way that made sense. It was uneven—like it had been reheated in parts, and other sections of the cup were just waiting to ambush me with surprise burns or cold spots. The chocolate syrup was overkill, and not even in a fun, indulgent way. It was thick, syrupy, and aggressively artificial—like someone tried to replicate hot cocoa from memory after a head injury. You could taste the effort. And the failure.
As for the espresso, I genuinely couldn’t tell if it was in there. If it was, it didn’t show up. No boldness. No balance. No bitterness to cut through the sweetness. Just a vague coffee shadow floating somewhere in the background, like a tired intern on their first day trying not to get noticed. I kept sipping, waiting for it to “kick in,” the way a good mocha usually blends both flavors and wakes you up gently. But no. This thing dragged me down instead—each sip heavier than the last, like it wanted to pull me into a sugar-fueled sadness spiral.
The whipped cream on top? That was the highlight, and that’s saying something. It disappeared in seconds, of course, melting into the drink and leaving behind a greasy film that made the texture even worse. There was no balance, no richness, no sense of quality control. It felt like someone at the espresso machine said, “Whatever, it’s a mocha, nobody cares,” and just hit a few random buttons until liquid came out.
I tried to keep drinking it, hoping it would get better once it cooled. Spoiler: it didn’t. The chocolate flavor settled at the bottom into a gritty sludge, and by the time I got to the last few sips, I was questioning every decision that led me to this moment. Why didn’t I just make coffee at home? Why did I trust a chain that puts more energy into naming seasonal drinks than making them taste right? Why did I spend $5.90 on something that made me feel emotionally colder than the iced drinks in the fridge?
To add insult to injury, I sat by the window trying to salvage some “coffee shop ambience,” but even that didn’t help. The music was too loud, the guy next to me was aggressively typing like he was trying to break his keyboard, and my cup looked like it had seen some things. I swear it stared back at me.
Would I order it again? Only if I’m conducting a psychological experiment on myself. Maybe to see how far I can push my tolerance for disappointment. On the bright side, I didn’t finish it, which saved me 300 empty calories and probably a sugar crash.
So yeah—five stars in the sense that it’s a warning beacon. Negative one star for actual taste. And if you’re ever tempted to order a mocha here, just grab a chocolate bar and chew some coffee beans. Same effect, less...
Read moreAs a fellow worker at the airport, I usually would refrain leaving a review on establishments, much less a negative one. However, recent visits have convinced me to do so.
I can tolerate the extreme slow service: It is before 6 am and everyone is still waking up. In my latest and probably my last ever visit to this outlet, I stood 15 min in line, paid, only to be told later that there is no ice.
I got refunded for the coffee and thought that maybe the ice was not ready yet so early in the morning. I came back 5 hours later and before standing in line again for nothing, I asked one of the workers if there was ice. He said yes and so I decided to take a chance to queue up. Finally when I reached the cashier again, I was told that there was no ice initially. Only when I raised my voice to say that this is not acceptable, did they finally bother to go and get ice from their back kitchen (which is 5 meters away).
30 minutes in total to get a drink is simply unacceptable. If you are not prepared to serve customers so early in the morning or iced drinks, then I strongly suggest changing your opening hours...
Read moreThe Worst Starbucks Experience Ever!
We ordered several different drinks including a macha frappucino and paid in cash. The worker who got the order didn't ask me if I wanna keep the receipt and throw it away without saying a word. It was weird and quite rude but i though it could be a simple misunderstanding. After some time we started to receive our drinks but no frappucino. Apparently it wasn't possible to order any frappucino at that time. But there was No explanation when we ordered! And I am still not sure what we paid for as we didn't have a chance to check our receipt. The other worker(not the guy) apolozied politely so I didn't say much.
If you happen to be in Paris-Charles de Gaulle airport terminal 1 and wanna grab a coffee, it's better to avoid the Starbucks located in Level -1 before...
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