Residence Inn by Marriott Paris Charles de Gaulle Central Airport — Hotel in Sarcelles

Terrible Experience with Taxi Scam – Untrustworthy Hotel

I stayed at the Marriott Residence Inn at CDG Airport in Paris in late September before my flight. The hotel is very close to the airport, which is why we chose it. I took a taxi from Terminal 2F to the hotel, which is about 6.5 km away, and the fare was reasonable—€15.

The issue started the next morning. Since we had an early flight, I asked the hotel to arrange a taxi for us to Terminal 2E, which is even closer to the hotel (only 5 km). I made sure to inform them that we had three large suitcases and two small ones, so they arranged for a van. The vehicle that arrived was a regular van with no taxi signage and, suspiciously, no meter inside. This should have been a red flag, but since we were pressed for time, we didn’t question it.

When we reached the terminal, the driver told me the fare was usually €45 but that he was giving me a “discount” and charging €40. This was an outrageous scam! The day before, a longer taxi ride of 6.5 km cost me only €15, and now for a shorter distance of 5 km, the price suddenly jumped to €40. It’s clear this was not a legitimate taxi service, and I strongly suspect the hotel is working with these drivers, possibly getting kickbacks from sending their guests to these shady operators.

To put this into perspective, I travel to Paris regularly, at least twice a year, and I know how the taxi system works. There is a regulated fare of €65 for taxis going from Charles de Gaulle Airport to the city center, which is about 32 km. So for this hotel to allow a driver to charge me €40 for just 5 km is not only absurd, it’s unethical—and I believe, illegal.

After returning home, I called Marriott customer service to file a formal complaint. They opened a case and told me I would hear back from the hotel in about three days. After waiting an entire week with no response, I followed up with Marriott only to find out that the hotel had closed the case without ever contacting me. Marriott had to reopen the case because the hotel completely ignored my complaint.

This experience left me questioning the integrity of this hotel. Not only did they subject me to a scam, but they also showed zero accountability when I raised the issue. If you’re planning to stay here, beware of their shady taxi practices and lack of customer service. I expected much better from a Marriott-branded property and definitely will not stay here again. Be cautious, and don’t trust the taxi services they arrange—you might end up getting...

The good: Rarely have I been greeted so warmly and kindly as I was when I arrived on April 9th. When the front desk representative noticed my French was a bit lacking, she immediately switched to fluent English and kept consistent eye contact the entire interaction. After she had completed the check-in process, a male member of the front desk team expressed his wishes that my stay would be a great one. The breakfast was amazing. Never have I seen a breakfast that included rustic apple pie and wheels of Camembert cheese. Phenomenal!

What could be improved: Another guest had to enter the closed-door kitchen area and ask that the breakfast service be started (it was five minutes after 6:00 at that point). It's very important at airport hotels (due to guests catching early flights) that breakfast be on time. I spent seven night at the Hilton Garden Inn in Massy before staying at the Residence Inn. Breafast was always on time, but it was a work in progress when the doors opened. I appreciated the timely start of the service at the Hilton and being allowed to start eating what was prepared. The Residence Inn at CDG airport needs to adopt a similar policy. When I checked out of the hotel room on Wednesday, April 10th around 7:10 am, no representative was attending the front desk. A sign out sheet was present, alerting guests to leave their name and room number. Other guests had left their room keys on the desk, but I did not feel this was a good security practice. I dropped my room key in the "Express Checkout" box before realizing it was for guests with the Mobile App who could check themselves out. When I arrived at the airport, I used the WIFI to email the hotel to ask they be certain they check me out of the room. The email (from the hotel's webste) was CYCDG@cycashospitality.com I arrived in the United States some eight hours later, and my Marriott reservation had me still in the room with the reservation active. I then emailed reception@residenceinnparisairport.com and finally had someone email me back to report I had been successfully checked out of the room. I don't believe the front desk should ever be left unattended; guests should always have a timely checkout and a friendly...

We stayed at the Residence Inn by Marriott because we needed a quick two-night stay before heading to Marseille, France to embark on our cruise ship. First Impressions: We arrived at the CDG airport on a Friday Evening and took the short (and free!) train to the Px Parking lot to check in to our hotel. It was a little bit complicated but ended up arriving in about 15 minutes, and then we walked into the hotel, which on the outside looks fantastic and brand new. Right as you step in an amazing smell hits your face. My nostrils were in paradise! Anyway, we then headed toward the check in counter and we quickly got checked into the room. (don’t worry, the employees speak English!) Room experience: We took the elevator to our floor and entered the room. It was super modern and well decorated. In the room we booked, there was a small but very nice and useful kitchen. All of the appliances were brand new and super high quality. The living area was nice and there was a small dining table as well as a desk, TV, couch, and coffee table. Off to the side was a door leading to the main bedroom, which again was super modern, clean, and appealing. All of the furniture in the unit was comfortable. Then, walking into the bathroom was a large bathtub/shower, a really nice vanity, and a toilet. A really nice touch was that the mirror didn’t fog even when using the hottest of temperatures in the shower. There was also complementary shampoo, conditioner, and body wash that smelled like spearmint. The only con about the bathroom was that there was no fan or vent to remove excess steam or smell. Amenities: The hotel features complimentary amenities such as laundry and a gym. The laundry was amazing with brand new state of the art machines and equipment, and the gym was the same with the highest of quality machines to stay fit. The complementary breakfast was absolutely delicious and had the finest of pastries, cold cuts, cheese, and other items. Things I did not like about this hotel: This hotel was amazing, however I have two complaints. One being that I could not figure out how to operate the unit thermostat. The other complaint being that the instruction to get to the hotel from...