Pizza Mongelli Muret — Restaurant in Muret

This looked like a really good pizza place, so we booked there for 6 people (including 2 girls of 8 and 9 years old) and arrived at 8.15pm. It was busy but not packed, we ordered food and drinks within 10 minutes and the drinks came about 10 minutes later. However after an hour our food hadn't arrived, we were quite relaxed but had seen quite a few takeaway pizza's collected by people but nobody in the restaurant served. We then asked how long it would be until we got our order, and they said another 30 minutes. So 90 minutes after we ordered, and to be honest we didn't believe them anymore, and their excuse was that they were prioritising online orders. At the very least they should have told us how long the wait would be when we first arrived. It really wasn't fair to leave a couple of young kids that long without food. I don't recommend you go there with...

The 2 waiters were amazing, friendly and welcoming 👍

Madame in a black uniform - manager? - was almost as nice, I won't say.

Food was delicious 👌

For future heatwaves, the restaurant would benefit from the installation of an extra A/C unit.

Having only one forces them to use it at medium level. To avoid the cold air, the clients side at the opposite side of the restaurant where I could see the people sweating because the A/C is too far 😅

Luckily they have a terrace where the temperature is...

Nous avons commandé des pizzas par téléphone dimanche dernier on nous dit de venir les récupérer dans 1h ce qui est compréhensible vu le flux clients

Arrivé là bas au bout d’une heure nous donnons notre commande le serveur nous dit que notre commande n’est pas prête Ils nous disent donc patientez 10min elles seront prête

10 minutes passent toujours rien au bout de 25 min une serveuse vient nous demander ce que l’on a commandé sachant qu’elle le savait très bien vu que nous avions donné notre commande à notre arrivées Ils nous disent dans 10min elles seront prête Ce qui fait 35 min nous retournons voir au comptoir même discourt elle ne sont toujours pas faite le patron nous dit je vais vous encaisser Nous avons encore patienté 15min pour les avoir Ce qui fait 50min d’attente sur place Vraiment de l’abus

De plus aucune excuse et aucun geste commercial heureusement les pizzas étaient bonnes

Grosse force au pizzaiolo qui était submergé de travail avec aucune aide de la part de ses collègues ou même du patron

Juste à revoir là...