Le Jules (Saint-Germain-en-Laye) — Restaurant in Saint-Germain-en-Laye

During our visit to Saint Germain en-Laye, we were in search of a pleasant dining spot, and Café Jule caught our attention with its charming and inviting private courtyard at the back. Initially, the waitstaff appeared friendly and accommodating as they welcomed us to take a table. We were seated in a shaded area, which provided a calm atmosphere, despite the nearby playground. However, we noticed that the table we were assigned hadn't been properly cleaned after the previous customers. Although the waiters cleared the glasses and plates, they neglected to wipe the table. When we kindly requested for the table to be cleaned, one of the waiters merely smeared the gravy and wine residue across the surface. While it's possible that the cloth he used contained soap and disinfectant, the table remained sticky. I decided to visit the restroom to wash my hands, but I found that there was only one toilet stall available while the rest were urinals. After using the urinals, I was disappointed to discover that there was no soap available to wash my hands. I informed a waiter about the issue, and he assured me that he would address it. However, upon leaving, the restroom soap dispenser still remained empty. Back at our table, our waiter was friendly and recommended the daily specials, which sounded appetizing. We opted for four servings of the roasted poultry with potatoes and a salad, along with a mozzarella and tomato board. The mozzarella was enjoyable, accompanied by tangy tomatoes and pesto sauce. The chicken was served with a delightful French gravy sauce. However, the poultry itself was overcooked and excessively dry, making the sauce insufficient to counterbalance its lack of moisture. The roasted potatoes, though flavorful, were cold, despite being well-cooked and tender. We ordered a pitcher of water, but it arrived at our table warm. We politely requested a cooler pitcher, to which the waiter rudely replied that he couldn't cool the water. Fortunately, one of my friends argued that the initial pitcher wad cool meanwhile this one wasn't even at room temperature and was, in fact, hot. Eventually, they brought us a cooler pitcher. Overall, we left disappointed with our experience. The ambiance was pleasant and suitable for families, and the waitstaff initially appeared friendly, although something may have occurred to put them off. I hope it wasn't anything serious. I might consider returning for drinks in the future, but sadly...

Je suis profondément déçu par l'accueil et le service au Café Jules.

Ma femme et ma cousine, enceinte de 9 mois, se sont arrêtées pour une pause rapide, mais leur visite s'est transformée en un cauchemar à cause du comportement inacceptable du serveur certains M.. Dès le début, il a ignoré leur présence, et lorsqu'il a enfin pris leur commande, il s'est montré extrêmement désagréable.

Pire encore, il a interdit à ma cousine, enceinte de 9 mois, de manger son petit croissant, malgré son état de santé avancé et son besoin évident de se nourrir.

Lorsqu'elles ont demandé une carafe d'eau, il a refusé en prétendant que le patron ne l'autorisait pas, ce qui est totalement inacceptable. Depuis le 1er janvier 2022, une nouvelle loi anti-gaspillage est entrée en vigueur, stipulant que les établissements de restauration et débits de boissons (cafés, bars, etc.) ont l'obligation de proposer une carafe d'eau potable gratuite à leur clientèle, en accompagnement d'une consommation.

Le comportement de serveur a clairement fait comprendre à ma femme et à ma cousine qu'elles n'étaient pas les bienvenues. Il a même insinué que si le patron avait été présent, elles n'auraient pas été acceptées dans l'établissement.

Ce genre d'attitude, suspecte de discrimination étant donné que ma cousine est voilée, est tout simplement inadmissible.

Le stress causé par ce traitement a mis ma cousine en grande détresse, au point qu'elles ont préféré partir sans même attendre la note après avoir été ignorées lorsqu'elles ont voulu payer. Ma cousine a ensuite fait un malaise, nécessitant l'intervention des pompiers qui ont diagnostiqué une déshydratation et une hypoglycémie, aggravées par la situation.

Je ne recommande absolument pas le Café Jules tant que des mesures sérieuses ne seront pas prises pour corriger ce genre de comportement.

C'est déplorable de voir comment une simple visite peut se transformer en une situation aussi dangereuse...

Good location, wide terrace, great for kids. The service was OK but slow. Not all waiters are friendly. No hygiene, the tables are not properly cleaned, nor there were any soap in the WC. We ordered the plat du jour, which was chicken with potato and a salad. The portion was fair, but the chicken was cold and extremely dry, and the salad was somehow non-existing, just like the sauce. This place has great potentials, however, screws needs to be...