Today, I visited your establishment with my family and asked if we could order food. We were told that food is not available until 6:00 p.m., which we understood. However, the way this information was communicated was extremely rude and unprofessional. The employeeâs tone and attitude made us feel unwelcome and disrespected.
This experience was deeply disappointing, especially since we had been looking forward to dining there together. Good customer service is just as important as the quality of the food, and unfortunately, our visit left us with a very negative impression. Based on this encounter, I do not plan to return and will be sharing my experience with others.
I hope management takes this feedback seriously and addresses both the policy communication and the employeeâs behavior to prevent similar experiences for...
   Read moreVisited this restaurant for 2 evenings (23rd & 24th January 2024). Parking was NOT an issue at all, as there is a big space adjacent to this restaurant, where many businesses are located, so you can park your car if you do it properly. (My visits were during evening time, so probably that was also an advantage). The food was fairly good. (Keeping in mind, number of Halal options available in Toulouse). Prices are reasonable. Slight issue in communicating due to unfamiliarity of English Language by most of the staff. (During first evening, was lucky enough to have a member of staff, who knew English). On second evening ordered beaf sandwich, but got lamb sandwich instead (probably because of language barrier). Nice sitting and dinning area. Staff was very courteous. So i will mark my visits...
   Read moreUne vĂ©ritable catastrophe. Nous aurions dĂ» faire demi-tour dĂšs que nous avons senti lâodeur en entrant dans la salle. MalgrĂ© un bon accueil, lâambiance laissait Ă dĂ©sirer : la salle Ă©tait bruyante, remplie dâenfants, avec une musique trop forte, rendant la conversation difficile. Le service, en revanche, Ă©tait irrĂ©prochable, mais la cuisine Ă©tait dĂ©plorable. DĂšs lâouverture du menu, jâaurais dĂ» partir : la carte Ă©tait sale et pleine de taches que jâai dĂ» nettoyer moi-mĂȘme.
Nous avons commandĂ© des assiettes mixtes et une pizza Ă la viande hachĂ©e. La brochette de viande hachĂ©e Ă©tait immangeable, les cĂŽtelettes passables, mais les brochettes de poulet nâĂ©taient pas fraĂźches et le boulgour froid. La pizza a fini Ă la poubelle, totalement immangeable. Nous avons terminĂ© avec un kunefe qui, heureusement, Ă©tait bon. Cependant, le rĂ©sultat de cette soirĂ©e : 115⏠dĂ©pensĂ©s pour un repas mĂ©diocre et une intoxication alimentaire lĂ©gendaire le lendemain.
En bref, nous nous sommes fait avoir comme des dĂ©butants. Je ne recommande absolument pas ce pseudo-restaurant. Merci aux propriĂ©taires de sâabstenir de rĂ©pondre, cela ne changera rien au fait que nous avons perdu une belle somme dâargent et que nous sommes tombĂ©s...
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