McDonald's Restaurant — Restaurant in Augsburg

I am utterly disappointed and appalled by my recent experience at McDonald's, a place where I once found solace in the simple joys of fast food. On this fateful visit, I was swayed by the promise of an unusual yet intriguing offer – a pair of exclusive McDonald's socks with every large meal purchase. This peculiar but amusing promotional gimmick was the sole reason for my visit, fueling my excitement and anticipation. However, what transpired left me not only sock-less but also deeply disillusioned with the establishment that I had frequented for years.

Upon placing my order, I meticulously confirmed the inclusion of the socks, to which the staff nodded with assurance. Yet, as I unboxed my meal at home, the glaring absence of the promised socks felt like a betrayal. It was not just about the socks; it was about the principle, the expectation of receiving what was promised by a brand of such renown.

Compelled to seek resolution, I contacted the restaurant, only to be met with a vortex of indifference and inefficiency. The staff, seemingly untrained to handle such "unprecedented" queries, oscillated between denying the promotion's existence and attributing the mishap to a mysterious stock shortage, an excuse as thin as their napkins.

What exacerbates this fiasco is not merely the broken promise of a pair of novelty socks but the profound lack of accountability and customer service. It's baffling how a global giant like McDonald's can falter so significantly over something so simple, undermining its reputation and trustworthiness.

In an era where customer experience is paramount, such oversights and the subsequent mishandling are inexcusable. This incident has left a sour taste in my mouth, far more lingering than any of their meals could mask. I am left questioning the value McDonald's places on its customers and promotional commitments.

To McDonald's: It's not just about missing out on a whimsical pair of socks. It's about failing to deliver on a promise, no matter how small it may seem. It's a reminder that even the most loyal of customers can be driven away by carelessness and disregard. I hope this serves as a wake-up call to reassess your promotional practices and customer service protocols. Until then, I find myself reevaluating my patronage, with the bitter realization that perhaps it's time to let my feet, socked or not, walk...

I recently had a disappointing experience at MacDonald. I was enticed by their advertisement offering a free pair of socks with the purchase of a menu through their app. Excitedly, I placed my order, expecting to receive both food and socks. However, upon receiving my order, there were no socks in sight. When I inquired, the employee nonchalantly informed me that they were out of stock, leaving me feeling misled and frustrated. It's unacceptable for MacDonald to lure customers with promises they can't fulfill, and their dismissive response only added to the disappointment. This sort of bait-and-switch tactic should be considered illegal as it deceives customers and undermines trust...

Katastrophale Organisation - die rechte Hand weiß nicht, was die linke tut. Schon am Dienstag der Vorwoche hatte ich in dem Mc Donalds am Gablinger Weg angerufen und vereinbart, dass am Samstag die Party meiner beiden Kinder dort gefeiert wird. Die anscheinend auslaendische Mitarbeiterin versicherte mir mehrmals, dass sie mich verstanden hat und dass sie alles eingetragen hat. Ich habe saemtliche Details geregelt, zehn Kinder angemeldet, zwei Torten und eine Führung bestellt, außerdem Happy Meals und zwei Stunden Bespaßung. Am Freitag habe ich wie vereinbart nochmals angerufen, alles wiederholt, und dieselbe Mitarbeiterin hat mir versichert, dass alles vorbereitet ist. Als wir am naechsten Tag in den Mc Donalds kamen, liefen uns unsere Gaeste entgegen. Man hatte ihnen auf Nachfrage gesagt, dass man von einer Geburtstagsparty um 13 Uhr nichts wisse. Die Kinder versammelten sich trotzdem in dem kleinen Partyraum. Eine dunkelhaeutige Mitarbeiterin erschien, wiederholte nochmals, dass man von einer Feier rein gar nichts wisse und auch nichts vorbereitet sei. Schließlich holte sie eine Plastiktüte mit ein paar Luftschlangen und Papptellern. Ich glaube, es hat fünf Minuten gedauert, bis sie die paar Teile auf dem Tisch gelegt hatte. So langsam habe ich das noch nie erlebt, ich habe aber lieber nichts gesagt. Dann hat sie die Kinder zusammengetrommelt und ziemlich dominant angefahren: "Kinder, kommt her!" "Kind, iss auf, sonst darfst du nicht spielen!" etc. Meine kleine Tochter, das Geburtstagskind, hat sie ziemlich rüde angestupst; wenig spaeter hat sie mich mehrmals angefasst und arg bedraengt, ich müsse jetzt SOFORT zahlen, sonst gebe es ein Problem. Als ob wir nicht bezahlen wollten! Dazu das Total-Versagen, was die Mitteilungen untereinander bezüglich Buchungen betrifft... So eine katastrophale Organisation wie in diesem Mc Donalds gibt es nirgends, wir sind echt...