BURGER KING Deutschland GmbH — Restaurant in Cologne

On the 9th of September 2024, I went into Burger King in Köln to order a burger, onion rings, and a Sprite as a quick meal. After paying, I stood near the cash register and noticed a lady in the back preparing food. I saw her grab an onion ring from the frying basket, which had been sitting out of the oil for a while, and place it into a small snack package. Since there were only two orders on the board, I could easily tell that the package was for my order.

As calmly and kindly as I could, I asked the lady at the cash register (who was Asian) if they could make me a fresh one. She responded rudely, despite my attempt to be mindful and respectful, as I didn’t want to irritate other customers. I tried to explain my concern, but then things escalated. The lady started throwing things, shouting at me, and accusing me of lying, saying it was impossible for her colleague to have touched the onion ring with her bare hands.

I wondered why I would make such a claim if I hadn’t seen it happen. I told her that I wasn’t trying to argue or be rude; all I wanted was my meal and to eat in peace. Frustrated, she went to the back, grabbed some onion rings from the fridge, and continued shouting words I couldn’t understand, possibly in her native language. All I had asked for was a fresh serving of onion rings, but my request clearly upset her.

At this point, she rudely told me to sit down, as if I were a child. By now, I had lost my cool and told her to stop talking to me in such a way. She stepped forward to confront me, and I repeated myself, confident that I was in the right. I had tried to be polite, but she seemed intent on provoking a confrontation.

Meanwhile, the onion rings in the fryer started burning because of the ongoing drama. Another cashier eventually removed them after they had been overcooking for a while. I sat down and ate my meal because, 1) I was hungry, and 2) I was running late and didn’t have time to deal with the situation any further.

As I walked out, I called the store and asked to speak with the shift manager. She sounded apologetic, but I still felt like I was being brushed off. I asked her to have the cashier apologize, which the Asian lady eventually did, though it didn’t seem sincere. I wasn’t looking for trouble, but I was disappointed with their behavior—especially their attempt to gaslight me into accepting food that had been handled in an unsanitary way.

Two hours after this meal, I began vomiting profusely.

Guys, visit this location at your own risk. This is not proper management, and Burger King needs to either shut down this branch or replace the...

The burgers and fries were warm. Unfortunately one sauce was missing. 🍔🍟 Missing Sauce! #Burgers #Fries #Sauce

The store was newly renovated for less than a year. It has fewer tables and chairs. 6 self-order screens are available for shy people, but you can easily spend minutes to find the menu you want. 📱🤔 New Store, Fewer Tables, Menu Maze! #Store #Tables #Screens #Menu

At almost 8 p.m. on Saturday, the store was very dirty. The floor was sticky. The tables were dirty and sticky as well. 😩 Saturday Night Mess! Sticky Floor, Dirty Tables. #Saturday #Floor #Tables #Mess

P.S. The store has no store number, for you to give your opinion and get a free...

Gerade waren wir in dieser Burger King Filiale. Wie hatten Bestellt, ein Chicken Menü mit alternativ Pommes, diese Cheese Pommes...und als Getränk einen Kaffee... Ich muss sagen ,bis auf die Cheese Pommes ,die mir erst als Normale Serviert wurden, klappte diese Bestellung Reibungslos. Dafür also einen Daumen Hoch. Leider muss ich aber die Wartezeit etwas Kritisieren. Die kommt leider auf,da nur ein /eine Mitarbeiter an der Bestellkasse ist. Somit ist schnell mal eine große Warteschlange vorhanden. Etwas Sauberer könnte es sein ,aber es ist Vertretbar. Man geht ja schließlich, nicht in ein 4 Sterne Restaurant....

Nachtrag 13.02.2020...

Gerade sitzen wir bei einem Kaffee, in der Burger King Filiale. Neben uns die Tabletts, stehen nach wie vor hier herum und wir sitzen nicht erst seid 5 min hier. Preislich muss man sagen das ,1 kl. Kaffee mit 1,49 € etwas Überteuert ist . Wenn man bedenkt das man diesen ,sogar etwas größer bei der Konkurrenz, für 1 € Bekommt. Dann nach der Bestellung der 2 Kaffee Becher, wurde ich nach Milch und Zucker gefragt,was ich mit ja Beantwortete. Leider sollte ich mir einen kleinen Milchkaffee Behälter mit 2 Becher Kaffee Teilen. Das ist schon mal etwas Unlogisch.... Bitte arbeitet auch an den kleinen Fehlern ,denn diese sind manchmal ausschlaggebend für ein solches Unternehmen. Die Sterne bleiben so wie sie sind .Heißt ,keinen Abzug....Aber BITTE, KOMMT DER...