KAIZEN Raunheim — Restaurant in Raunheim

I recently visited this restaurant and had one of the worst dining experiences I can recall. From the start, service was extremely slow — we had to wait an unreasonably long time just to receive menus and place a drinks order. When the food finally began to arrive, the problems only got worse.

The wrong order was brought to our table, and when we pointed it out, the staff insisted we had ordered two bento boxes, even though we clearly hadn’t. One of the dishes, which was supposed to have the sauce served separately (as shown in the menu picture and experienced on previous visits), came out with the duck completely drowned in sauce. When we tried to return it, it sparked a discussion with the staff claiming “it is always like this,” showing a complete lack of flexibility or customer care. They were very reluctant to fix the order properly, which simply added to the frustration.

The replacement dish took so long that by the time it arrived, the other members of our party had already finished eating. Even worse, the duck looked unappetizing and was again swimming in sauce. No one came over to check if everything was okay — we had to literally flag down waiters who were standing around chatting near the stairs, ignoring customers.

When it was time to pay, the poor service continued. One waitress said she couldn’t process my bill, called someone else, and simply walked away. Another waiter eventually came over, but even then there was confusion and delays, as the person handling payments was more interested in instructing her staff than helping customers.

Throughout the entire experience, there was no apology offered for the mistakes, the delays, or the awful service. Nothing was taken off the bill to acknowledge the inconvenience either.

Overall, a truly disappointing experience. Given how many issues we faced — slow service, wrong orders, poor food quality, staff arguing rather than helping, and terrible customer service — I definitely won’t be returning and cannot recommend this...

Upon arrival at Kaizen restaurant, I was greeted by a 20-30 minute wait for a table. Surprisingly, it was this very queue that piqued my curiosity and led me to venture inside for dinner. The menu boasted an extensive array of options, predominantly centered around sushi. Opting for the bento box, along with a selection of sushi pieces for sampling, I eagerly anticipated for a food.

The presentation of the dishes was undeniably pleasing, with sushi rolls artfully arranged on a stone platter alongside a container of dry ice. However, one can't help but question the necessity of such theatrics. While undoubtedly visually striking, it seemed more gimmicky than practical.

Regrettably, the main flaw lay in the execution of the dishes themselves. The sushi pieces were swimming in an excessive amount of sauce, obscuring any discernible flavor. Within the bento box, the lack of distinct flavors made it nearly impossible to differentiate between the tuna and salmon offerings. The sole saving grace came in the form of the oven-baked fish, impeccably prepared and accompanied by a delectable sauce. Alas, it was the lone standout amidst an otherwise lackluster spread.

In summary, while Kaizen may not fall into the category of budget dining, its visual appeal fails to compensate for the underwhelming flavors of its dishes. While the ambiance and presentation are commendable, the culinary offerings ultimately fall short of expectations, residing firmly in the realm...

Schönes Restaurant aber schlechter Service. Das Resturant ist vom Aussehen und der Anrichtung der Speisen hübsch anzusehen. Die hausgemachten Limonaden schmecken sehr gut. Allerdings war bei der einzigen Limonade ohne Minze, trotz nachfrage und bitte sie ohne Minze zu bekommen, Minze enthalten. Die Vorspeisen waren lecker, allerdings kam es auch hier zu Missverständnissen. Die in der Karte abgebildeten Bilder sind den Speisen falsch zugeordnet. Dementsprechend erhielten wir etwas andere, als erwartete, Vorspeisen. Leider wurde unser Sushi recht spät serviert, was unter anderem einem Systemausfall des Resturants geschuldet war. Das Sushi war okay, aber recht geschmacksneutral. Für die Preise auf jeden Fall nichts besonderes. Während wir anfingen unser Sushi zu essen, wurden wir dann schon gebeten, zu Zahlen. Ein Unding, die Kunden während dem Essen zu stören und schon die Bezahlung zu verlangen. Es war nichtmal eine Zahlung am Platz möglich, wir mussten aufstehen und vorne am Tresen bezahlen. Das alles während unser Essen auf dem Tisch stand. Auf die Bitte, dass wir erst fertig essen möchten wurden wir mit den Worten, dass gleich zugemacht wird, zur Zahlung gedrängt. Ich habe ja Verständnis dafür, dass man pünktlich Feierabend machen möchte. Dennoch kann der Kunde nichts dafür, dass das Restaurant mit dem Essen zu lange braucht und aufgrund von Systemäusfällen das Essen nicht zubereitet und Bestellungen aufgenommen werden können. Die Kunden während dem Essen rauskehren, sehr unhöflich. Wir mussten unser Sushi dann einpacken lassen und haben zu Hause fertig gegessen. Unter einem schönen Resturantbesuch stellt man sich was anderes vor. Da gibt es definitiv bessere Restaurants mit...