Ah, Tartes Cézanne, where culinary artistry meets...burnt offerings. My recent visit to the café’s stall at the university museum in Tübingen provided me with an experience that could only be described as unique in customer service.
After asking for 'two coffees'—complete with gestures to illustrate the number—I was met with the response of 'only German' from the staff member. It’s impressive how he managed to serve other English-speaking patrons while I felt overlooked.
Now, let’s talk about the pièce de résistance: our German friend's order arrived charred. When I attempted to request a replacement, it felt like the staff had vanished. When I shared my disappointment in a review, the owner, Eric, responded in a way that felt dismissive.
"Den Ton macht die Musik," he claims. And indeed, in this case, it seemed to be a mix of deflection and misunderstanding. Instead of addressing the service and food quality issues, he suggested I should simply ask for fresh food, while the staff seemed unresponsive.
"Den Ton macht die Musik," he claims. Indeed, Eric, and in your case, it's a dissonant symphony of arrogance and mockery. Instead of addressing the blatant discrimination and the burnt offerings served, you choose to lecture me on the nuances of tone and suggest I should just ask for fresh food—while your staff seems to be practicing their disappearing acts.
And yes, I posted photos, not to ‘damage’ your reputation, but to ensure future customers are forewarned about the potential for culinary disappointment. Thanks for reminding us that sometimes, it’s not just the food that leaves a bitter taste—sometimes it’s the way the owner responds to justified criticism! Maybe next time, you all could take a crash course in basic hospitality—because in an international city, knowing just German and French won’t cut it. Sorry to break it to you, but the world doesn’t revolve...
Read moreI visited the café’s stall at the university museum in Tübingen and had a rather disappointing experience. The staff member who served us was quite rude and, frankly, discriminatory. While he cheerfully served other customers speaking English, he told us, 'only German,' when we asked for 'two coffees'—even though we were enthusiastically gesturing the number two with our fingers! (We are brown)It felt like a comedy sketch gone wrong.
To top it off, the food our German friend ordered for us was burnt. It’s baffling that he would refuse to speak English to us, making it a clear case of discrimination. Honestly, if we could gesticulate our way to a cappuccino, we’d be Olympic...
Read moreWe were just passing by and this little sweet cafe caught our attention. I just tried 3 different quiche, and they were all so delicious. Love the 🇫🇷 vibes even the dishes, cautery and interior give you the feeling you are in a small cafe in Paris....
Read more