The Belgian Waffle Co — Restaurant in Ambernath

I recently visited a waffle place and had the pleasure of trying their red velvet waffle, and it was absolutely amazing! From the moment it arrived at my table, I was captivated by its vibrant color and delightful presentation. The waffle was perfectly cooked, with a crispy exterior and a soft, fluffy interior that melted in my mouth.

The flavor was rich and indulgent, capturing the essence of red velvet beautifully. It was paired with a luscious cream cheese frosting that complemented the waffle perfectly, adding just the right amount of sweetness. Every bite was a heavenly experience, and I couldn't get enough of it!

The atmosphere of the place was cozy and inviting, making it a great spot to enjoy a treat. The staff was friendly and attentive, ensuring that my experience was top-notch. I highly recommend this waffle place to anyone looking for a delicious dessert. Five stars for the red velvet waffle and the...

Very Disappointing Experience at Belgium Waffle, Ambernath East

I am extremely disappointed with my recent visit to your Ambernath East outlet. Yesterday, when we visited, the staff member named Sakshi displayed very poor customer service. For such a large and reputed franchise, it is shocking that they did not have change for ₹500 and simply told us “it’s finished” without making any effort to arrange it.

This is unacceptable — instead of offering any solution, she left us with no option but to walk away without buying anything. For a brand of this scale, such unprofessional behavior and lack of basic customer assistance is truly disappointing.

If you value your customers, I hope you will take immediate action to ensure that no one else faces such treatment...

I had a very disappointing experience at the Belgium Waffle outlet in Ambernath. I placed an order worth ₹530 and handed over ₹1000 in cash, as I don’t use GPay or digital payments being under 18. The staff couldn’t provide change and insisted on digital payment only. There was no network coverage in the area to even share a QR code with someone who could help. In the end, I had to cancel the order with guests waiting, which was both embarrassing and frustrating. If the outlet can’t handle basic cash transactions, especially in low-connectivity areas, it really affects the customer experience. Extremely...