Nellore Vari Mess- Hotel Chandras — Restaurant in Andhra Pradesh

Dear MD Sir,||||I am writing to formally lodge a serious complaint regarding the appalling standards of hospitality and hygiene I experienced during my stay at Daspalla Executive Court on January 5th and 6th 2025. These issues not only breach acceptable industry standards but also raise concerns about violations of public health and safety regulations, for which your establishment may be held legally accountable||||Unhygienic Room Conditions: The towels provided in my room were visibly used by someone with black marks stained, and completely unacceptable, as shown in the attached photographs. A basic amenity, such as a small towel near the washbasin, was not even provided until I explicitly requested it. This reflects a complete lack of attention to detail and guest comfort.||||Inadequate Room Facilities: Previously, Daspalla hotels were known for maintaining a standard of excellence by providing basic amenities like small refreshments (e.g., Mazza or Frooti) in the refrigerator, bottle openers, and matchboxes. However, during my recent stay, these were conspicuously absent. When I inquired, your staff cited post-COVID measures as the reason, which is neither valid nor acceptable at this stage. If this is due to cost-cutting measures, I suggest explicitly mentioning it on your hotel booking page. Transparency about the services you provide will help guests align their expectations with the current standards. Consistency in maintaining basic amenities across all Daspalla Group hotels is crucial to retaining your reputation and guest trust.||||||Severe Hygiene Violations at Breakfast: On the morning of January 6th, I witnessed multiple cockroaches being served alongside the complimentary breakfast table. This is a blatant violation of food safety and hygiene standards as prescribed under the Food Safety and Standards Act, 2006. This poses a direct threat to guest health and well-being, and I have photographic evidence of the incident. When I escalated this matter to the duty manager, his casual "sorry" was not only inadequate but also reflected gross negligence on the part of the hotel management.||||These issues indicate systemic failures in adhering to basic hospitality and hygiene standards, potentially rendering your establishment liable under various consumer protection and public health regulations. It is evident that Daspalla is no longer prioritizing guest health, comfort, or satisfaction||||I am compelled to escalate this matter to the relevant health, safety, and tourism regulatory authorities. is evident that Daspalla is no longer prioritizing guest health, comfort, or satisfaction. The current state of your hotel reflects utter mismanagement and disregard for basic hospitality standards.||||||I expect a formal response outlining the steps you intend to take to address these critical issues. This is not just a matter of dissatisfaction but a serious concern about the safety and well-being of your guests.||||Consider this a final opportunity to restore the reputation of Daspalla group before it spirals beyond...

Dear MD Sir,

I am writing to formally lodge a serious complaint regarding the appalling standards of hospitality and hygiene I experienced during my stay at Daspalla Executive Court on January 5th and 6th 2025. These issues not only breach acceptable industry standards but also raise concerns about violations of public health and safety regulations, for which your establishment may be held legally accountable

Unhygienic Room Conditions: The towels provided in my room were visibly used by someone with black marks stained, and completely unacceptable, as shown in the attached photographs. A basic amenity, such as a small towel near the washbasin, was not even provided until I explicitly requested it. This reflects a complete lack of attention to detail and guest comfort.

Inadequate Room Facilities: Previously, Daspalla hotels were known for maintaining a standard of excellence by providing basic amenities like small refreshments (e.g., Mazza or Frooti) in the refrigerator, bottle openers, and matchboxes. However, during my recent stay, these were conspicuously absent. When I inquired, your staff cited post-COVID measures as the reason, which is neither valid nor acceptable at this stage. If this is due to cost-cutting measures, I suggest explicitly mentioning it on your hotel booking page. Transparency about the services you provide will help guests align their expectations with the current standards. Consistency in maintaining basic amenities across all Daspalla Group hotels is crucial to retaining your reputation and guest trust.

Severe Hygiene Violations at Breakfast: On the morning of January 6th, I witnessed multiple cockroaches being served alongside the complimentary breakfast table. This is a blatant violation of food safety and hygiene standards as prescribed under the Food Safety and Standards Act, 2006. This poses a direct threat to guest health and well-being, and I have photographic evidence of the incident. When I escalated this matter to the duty manager, his casual "sorry" was not only inadequate but also reflected gross negligence on the part of the hotel management.

These issues indicate systemic failures in adhering to basic hospitality and hygiene standards, potentially rendering your establishment liable under various consumer protection and public health regulations. It is evident that Daspalla is no longer prioritizing guest health, comfort, or satisfaction

I am compelled to escalate this matter to the relevant health, safety, and tourism regulatory authorities. is evident that Daspalla is no longer prioritizing guest health, comfort, or satisfaction. The current state of your hotel reflects utter mismanagement and disregard for basic hospitality standards.

I expect a formal response outlining the steps you intend to take to address these critical issues. This is not just a matter of dissatisfaction but a serious concern about the safety and well-being of your guests.

Consider this a final opportunity to restore the reputation of Daspalla group before it spirals beyond...

Disappointing Experience - Will Not Return I don't understand how many people are giving a 5 star rating.may be paid promoters.

I recently 24-07-2024 visited Daspalla restaurant Ramnagar Visakapatanam with high expectations, but unfortunately, my experience was worst.

Food: Road side food is better than Daspalla executive.kindly check before going Non veg Thali was worst experience when I ate with my colleagues .Half boiled rice with very below average curries with 3 peaces mutton ,very lo quantity food ,that curd rice is very worst ,which costs 550 per one person .Street food is far better than this Dasaplla.

Service: The service was extremely slow. We waited over 30 minutes just to place our order, and another 45 minutes to receive our food. The staff seemed disinterested and inattentive, which made the long wait even more frustrating.and reckless behavior .

Cleanliness: Those who served lacked hygiene and were bringing food with their hands.

Conclusion: Overall, my experience at Daspalla Executive Court was extremely disappointing. Slow service, poor food quality, and lack of cleanliness made it a place I...