1947 Restaurant - Hennur — Restaurant in Bengaluru

Latest update: reducing the rating to 1 coz of your extra efforts to prove that I haven’t ordered from your outlet. The same effort could have been made towards food quality n better customer service. Have the modesty to accept your mistakes. Attaching the screenshots of the order placed from Swiggy. I believe there is no other restaurant named 1947 in Geddalahalli. My friends and family are really surprised by your response and your efforts in proving me wrong. I was at the least hoping that dine in experience would be better. Post your efforts in putting me down, me and my closed ones would never even consider you as an option!!!!! Phewww, great customer care.

Swiggy order dates: 31 Aug 2024 and 12 Oct 2024 To 1947 restaurant: For your kind information I had not mentioned the date of online order as 18dec 2024 to 22 Dec, I had mentioned the range as Nov-Dec but now since you are very much interested, I have mentioned the exact date and platform used.

31 Aug-Dec 2024 experience: I ordered food delivery twice from Swiggy as I had very good experience with my earlier dine in. But sad to say that quality and quantity both have gone down very badly, 2nd time delivery was the worst experience. In all 3 experiences I had ordered onion chilli fried rice which was absolute delight the first time became a nightmare 3rd time. Rice quality, food quantity also has gone down. Definitely it’s not on my re-visit or re-order list. 3months journey from wonderful to worst experience!!! Phewww Reducing the food rating to 2

06 Aug 2024 experience: Had visited this place on weekday for lunch with family. Experience was really pleasant with tasty food, good service and ambience.

Due to some dietary restrictions, we placed special order for my father with very less salt, no ghee/butter and very less oil. The chef ensured that food adhered to this restriction while not compromising with the taste. Each dish was equally flavourful and gave a satisfying experience which is usually rare with dietary restrictions.

For rest of us, we ordered a soup, 2 starters (veg lollipop n Lahori sheekh kebab) and onion chilli fried rice. Since we liked the taste and uniqueness of each dish; we ordered Subz lajawab additionally for take away. Each dish was prepared well, presented nicely and flavour of dish was highlighted (except for veg lollipop- was bit soggy and sweet). Onion chilli fried rice and Andhra style chilly Paneer(less salt version) were the stars of our order. Food portion is generous, so better to order as we progress rather than placing the entire order at once.

Staff were courteous, specifically Mr. Bilochan attended all through and took care of recommendations, service and our request promptly.

Restaurant is bit pricey but worth considering the fine...

I visited this outlet on August 2 and made payment via Zomato which failed the first time and was told by the staff it will be reversed hence I made another payment. Both times the money was deducted from my account. I patiently waited for 24 hours for money to be reversed and nothing happened so I called Zomato the next day who told me to wait 5 business days for them to investigate. After 5 days nothing happened no one contacted me hence I called Zomato and again they asked me to wait for 5 days assuring they will get this investigated and check for the missing payment and asked me to send my bank statement as well which I did. Again after waiting for another 5 days when nothing happened I contacted my bank to check for the duplicate payment that was never reversed. The bank told us that they would do a chargeback and investigate it and that I need to wait 5 more days. After 5 days when nothing happened I called the Hennur branch and discussed what had happened and he told today Rs 7499 was debited from his account. Following that I sent him screenshots of my account debited twice and he ended up accusing me the customer of being unfair to contact my bank and claim my own money because he apparently never received two payments and called me a free food loader. This kind of behaviour is a slap in guest service and I would not recommend the place at all based on my entire experience. There are many good outlets but what makes them great is the guest experience which in this branch...

Wife and I went for lunch on the weekend. Started with a few chaats and pani-puri. Followed by starters and Salads Then Main course. Deserts at the end

I was not impressed by the chaats. It was done as it had to be done but not much emotion into the prep. The taste lacked to ‘chaat’s chat-pata’. The zing was missing.

The starters were very average. Gobi Manchurian was soggy, potato wedges were chewy. There were other starters that I did not try.

The salad was very very limited in choice.

In the main course there was pachranga-dal that I liked very much and peas-pulav, which was done very well.

In the desert I tried chum-chum and Gulab-jamun. Both were ok.

While the place is new I am really concerned about their cleanliness. There were Flies all over the place. They did not even have the fly killer UV Lamps after so many days of operations. The table that we got had food marks, not wiped properly.

The team did not have common dress. Wiping cloth was lying in front of our table. The servers were either clustered in one place and talking or they were doing random walk which was not helping the guests as they had to be physically waved to get their attention.

Someone was mopping the place while guests were taking the food.

Overall I was not expecting to be in a situation as we were in. Not a...