Domino's Pizza | Uttarahalli Hobli, Bengaluru, — Restaurant in Bengaluru

Very Poor Service and No Professionalism at Domino’s Gottigere

I had a very bad experience with the Domino’s outlet at Gottigere. I placed an order through the Domino’s app, and it showed 40 minutes delivery time (probably because it was raining that day). I was fine with that, but even after waiting for over 1 hour and 10 minutes, the order didn’t arrive. When I called the store, they casually told me it would take another 20 minutes.

That means the total wait time would have been around 1.5 hours, which is unacceptable for a food order. If they knew there would be such a delay, why show 40 minutes on the app? I could have easily ordered from another platform and received it in less time. Very disappointing and misleading!

This is not the first bad experience. I also visited the Gottigere Domino’s outlet earlier and noticed a sign that says “If bill not provided, your order is free.” After placing my order at the counter, they didn’t give me the bill until I asked for it after my food was ready. When I asked about it, the staff just ignored the rule and gave the bill without any explanation.

To make things worse, the lady at the counter was extremely rude. She didn’t know how to speak to customers politely, and I suspect it was the same person who answered my call about the delayed delivery. Her behavior in both situations was very unprofessional.

Overall, I’m extremely unhappy with both the service and staff attitude at the Gottigere Domino’s outlet. They don’t follow basic customer service principles, and their delivery promises cannot be trusted.

Definitely not ordering from this...

I ordered 2 pizzas and chicken wings from Chickelsandra Dominos on 4th of August. First thing pizza has been delivered very late, almost more than an hour. Secondly chicken wings was missing with the delivered items. Delivery boy name is Murli, he said sorry for the late and told that the amount will get refunded. I called Chickelsandra Dominos and told them same thing and they said the amount will get refunded within 7 working days and ready to send the chicken wings. Chicken wings got delivered very late night when we already slept of. I waited for 7working Days but I didn't received the amount back, I called them again and they asked me to wait for 3-4 days, I waited for the same but didn't received the amount. Again when I called they said they have refunded the amount but no money credited to my account. When I asked for transaction I'd they told manager is not there and asked to call at evening. Chickelsandra Dominos people are liers and they keep playing with Customer emotions, I never expected this kind of customer service from brand like Dominos. Today when I called again a person named Laxmi received the call and when told her all the above problem that I have faced with she checked and told that no transaction has been made to refund the amount and she told that if I ordered pizza she can only give a discount of RS 300 only but my order was of RS 800 and change. I was socked and speechless, I was having no other option but Chickelsandra Dominos is the worst outlet that brand like...

Hi had ordered pizza online from the chikallsandra branch on April 14th and made online payment too...I haven’t received the pizza till today....unable to contact the store as all phone numbers are not reachable....no customer care support...how do I get refund on this.....very disappointed....dominos should not accept the order if they can’t deliver....20 mins delivery if not free is what they say but then if I have to count on this😴 to continue further on this when my husband some how managed to visit the store admidst the covid road shuts we were told that the number given was not reachable and the address was not found n do they have paytm the money to that wrong number which is not mine.incase u are unable to contact us n order us canceled u need to revert it back to the the card through which payment was made or atleast send an email as in how to revert back instead you take ur own decisions and now when I ask refund you people at store reply they you don’t know....what kind of customer service is this.... hopeless and pathetic.... when you can send an order confirmation on email why not this.... such people should be taken to consumer...