I ordered a Premium pineapple cake for my mother on Mother’s day. Supposed to be delivered between 7-8 pm.
They called my mother from the shop telling that they don't have the requested pineapple flavour and can deliver only late at night as they dont have delivery boy. My mother doesn't like the chocolate flavour they offered & cancelled the order. Cancellation policy when I ordered- Full refund if the flavor is not available.
After it was cancelled over phone, another lady called from the shop saying that pineapple flavour is available and she doesn't know why anybody from their own shop said it was not available.
She asked my mom to share the location over phone. How does she expect a 70 yr old to do this? I had given the exact address with landmark as I don't stay in Bangalore. The landmark was the local police station and all carriers deliver to this address & is easy to locate. Can't believe they can't locate a local address without sharing location over phone.
How come people from the same call up multiple times claiming different things? Don't know why they accept an order if they don't have the requested flavor, don't have a delivery boy to deliver at the requested time & can't find a local address which is close to police station.
Finally no cake, no refund. Although the reason for cancellation was eligible for refund according to their policy.
Update: Called them for refund after 2 days. I was ok if they deliver the cake atleast now if they can't give a refund. They were ok with it. 1 week up. No cake or refund. They stopped picking up my call. Just not the way to do...
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