JUST BAKE — Restaurant in Bengaluru

I ordered a Premium pineapple cake for my mother on Mother’s day. Supposed to be delivered between 7-8 pm.

They called my mother from the shop telling that they don't have the requested pineapple flavour and can deliver only late at night as they dont have delivery boy. My mother doesn't like the chocolate flavour they offered & cancelled the order. Cancellation policy when I ordered- Full refund if the flavor is not available.

After it was cancelled over phone, another lady called from the shop saying that pineapple flavour is available and she doesn't know why anybody from their own shop said it was not available.

She asked my mom to share the location over phone. How does she expect a 70 yr old to do this? I had given the exact address with landmark as I don't stay in Bangalore. The landmark was the local police station and all carriers deliver to this address & is easy to locate. Can't believe they can't locate a local address without sharing location over phone.

How come people from the same call up multiple times claiming different things? Don't know why they accept an order if they don't have the requested flavor, don't have a delivery boy to deliver at the requested time & can't find a local address which is close to police station.

Finally no cake, no refund. Although the reason for cancellation was eligible for refund according to their policy.

Update: Called them for refund after 2 days. I was ok if they deliver the cake atleast now if they can't give a refund. They were ok with it. 1 week up. No cake or refund. They stopped picking up my call. Just not the way to do...

As always, JUST BAKE is one among the trending cake shop all over the state and they bake the best cakes and pastries. Just bake Basaveshwranagar is one among such. But they have few of the below points to be improved: • no sanitizer provided • no proper hygiene • floors were slippery and not mopped well • attitude of the staff is not good and they are bit arrogant • they don’t listen to your feedback • though they are always concerned about their branding, they provided me a local packing box like how they pack an buttery cake in any kaka bakery. It was very cheap boxing given. (Pic attached) • they don’t even provide a complimentary candle. They’ll always try to market the fancy candles I had to request them to provide a single candle (not worth...

Good place for pasteris and cakes for birthdays and other important events. The taste they provide is very good and the quality is also awesome. I had ordered an one step birthday cake for an event for which they quoted 1200 per kg on whichever flavour you pick. So I ordered for choco truffle which was awesome in taste. But their service could be improved, talking with customers could be improved because when I visited the person was quite rude. One good thing is they provided me with an delivery yo the event place which was very useful, thanks for that. Located in the main roads of basaveshwar nagar, easy to locate this shop. They also let you celebrate small birthday parties and cake cutting inside this shop, which would be useful for small...