Frozen Bottle - Milkshakes, Desserts, and Ice Cream — Restaurant in Dombivali

Had the worst experience ever from a coffee chain. I visited yesterday evening and wanted to first order a sundae but had a problem i will list below and then order "Hazelnut and caramel frappe" as i wanted a shake or coffee with ice cream toppings and i specifically asked for the same and she told me to order frappe but: The menu was TOTALLY misleading. The stock images it was advertising were totally different from end product. Same was the case with sundae as it shown a bigger bowl with multiple scoops but delivered a small box with single scoop. Also they are changing 18% gst which is not mentioned in menu. The service lady also had no clue and when i ordered a frappe which should have had caramel with cream on top and 2 scoop ice cream topping which she mentioned at first, it was nothing more than cold coffee with ice cream with one scoop vanilla no cream no caramel and very big blocks of ice It was worst experience and someone should do a case on them in consumer court for misleading ad in menu. WORST VALUE WORST PRODUCT AND...

After booking table frozen bottle asked us to not pay through zomato. According to frozen bottle they had some payment issue. Also they said they are out of stocks on some signature cold coffees which were available on zomato delivery app on the same time. And told us to buy other things which are high in price. We are regular so can understand the mistake was...

It was a pleasant experience. Although, The frozen bottle wasn't exactly frozen, we had a few ' bobas ' from here. It was chill at first for the first few seconds. Two different drinks, yet the peach and mango bobas were almost the same, at the end of the drink, the bobas in both bottles were the same.. was expecting something a little different...