Pizza Hut | Vasundhara, Ghaziabad — Restaurant in Ghaziabad

I don’t know how but this store of vasundhara sector 12 is getting worse day by day, I am a regular customer of pizza hut but I think this store will compel me to change my preferred pizza place, the reasons are They do not have ACs turned on when you visit the store, also the bottles of chilli flakes and oregano seasoning are stickey seems they do not clean them. They once delivered me pizza which was destroyed, inside the box the toppings got stuck to the top of the box, though when I complained they got me a fresh pizza so I take it as human error. Today I placed an order which was not delivered for 1hr 20mins when I tried calling the number on confirmation page they did not pick it, I had to call customer care and they arranged a call back from store, he said that the pizza is ready and he is not getting rider for delivery as it was an COD order and they have specific fleet for COD orders, I think if this was the case they could have shared this with me as soon as they got my order prepared, they told me after 1hr 20 mins and when I asked where is my order as it was...

Horrible service. I placed an order and waited for around 50 mins but didn't get it. I then called the store and I was told that due to some technical issues the order has been canceled, I asked the guy that I didn't get any cancelation text/call. On this the guy said sir you must have not got the confirmation text as well and I said you are right. He further explained that if an order has been placed successfully you will definitely get the confirmation text. I then placed an order on phone with him, he then told me that sir you will get the confirmation text in next couple of minutes. I never got the text, I then again called the store and asked if my order is processed or not and I was told that yes sir your order is under process and you will get in another 30 mins. I then asked but this also I didn't get any confirmation text, to this the guy said sir due to some technical issues the message was not sent. Are you kidding me and is this what customer service...

One of the worst experience on any pizza hut till date , seems like a low level street vendor , no AC was working as they said we will only switch it on once the customer is in the store .. it was so humid inside that even we can't stand there for 2 min .. entire atmosphere was full with smell of chowmin/chicken noodles as one of there employee is eating it sitting in customer area sourced from outside ( definately as pizza hut didn't serve chowmin and noodles ) working employee looks like they also sourced from outside as they don't seems belongs to store from dressing and...