VIVO Restaurant — Restaurant in Goa

Disappointing Anniversary Experience We booked a table at Alila to celebrate our wedding anniversary and mentioned in advance that we would like to order a cake from them to celebrate. The service was slow and careless, and the food was average—not what we expected from a brand like Alila. We had to repeatedly follow up about the cake, and no one seemed to have a clue—just kept saying “will check with my colleague”

We ordered specific beers, but were served something else without being told. Only later did they come back and say they didn’t have what we ordered and replaced it with something completely different.we also did tried the cocktails which where just average. Everyone seemed clueless, except for one server from Edge who actually apologised For the beer mix up.

To make things worse, the valet gave us the wrong car and we waited another 10 minutes for ours. No apology, no urgency.

Overall, a very disappointing experience that ruined what was supposed to be a...

We had gone for the Sunday breakfast buffet. While the food is decent, the staff is thoroughly incompetent. I understand things can get a bit chaotic on busy days but 4-5 members of the staff (and not just 1 or 2) displayed lack of proper training.

When asked for water, we were repeatedly handed unclean glasses with something on and in them. This is obviously not expected at a place like Alila.

We had to ask thrice to get a couple of coffees.

We were moved to a different table because they wanted to set something up where we were initially seated. This new table hadn’t even been properly and there were food bits all over.

All these issues are pretty basic and I don’t see how the staff is not adequately trained to do the bare minimum.

All in all, definitely would not...

This is the standard breakfast restaurant at Alila Diwa. Buffet breakfast is just fabulous. Food is of very good quality. I loved the Idli Sambar, Misal Pav and the Pesto Danish. Staff is amazing and they have a good variety of milkshakes and juices.

My only complaint is that they can master so many complex dishes, but they fail to deliver a simple Indian chai even after repeated instructions. We prefer Indian cutting chai, with less milk, kadak and with adrak, elaichi and tulsi. Don't know what is so difficult in that. I would also encourage the staff to interact by default in Hindi with Indians as they...