Burger King — Restaurant in Gujarat

Dear Burger King Customer Support,

I am writing to express my deep dissatisfaction and disappointment with the recent experience I had at one of your outlets. The purpose of this complaint is to highlight the unprofessional behavior of your staff and the lack of customer satisfaction I encountered during my visit.

Upon arriving at the outlet at approximately 7:00 PM, I approached the counter to order the 99/- combo for dinner. To my surprise, the employee at the counter, who did not have a visible name tag, instructed me to download the Burger King app to place my order. However, due to the limited capabilities of my Android device (running Android 7.0, with 2GB RAM and 16GB storage), I was unable to download the application. Moreover, I do not use Gpay or net banking, making it even more challenging to complete the order through the app.

I attempted to explain my situation and requested to pay in cash, but I was informed that cash was not accepted. The staff insisted on using UPI or card payments through the app. This strategy of exclusively relying on the app for orders and payments, without considering the limitations of customers' devices, is highly inconvenient and unfair, especially for senior citizens or individuals unfamiliar with technology and online banking.

Despite the unsuitability of my device, I reluctantly handed it over to one of the staff members, named Ashwin , to download the app and proceed with the order. However, even after the app was installed, I reiterated that my device was insufficient for online transactions due to its older specifications. Instead of empathizing with my situation, Ashwin dismissively remarked that it was not his concern that my device was incompatible and that UPI payment was the only option available. The lack of understanding and willingness to accommodate customers' limitations was disheartening.

During this interaction, I noticed another customer experiencing difficulties with their card payment. Strangely, the staff were willing to support them and asked them to wait while they resolved the issue. This double standard in customer service further accentuates the inconsistency and unprofessionalism displayed by your staff.

Following the unsuccessful attempt at making payment through my device, I was presented with a bill for 2 burgers, 2 fries, and 2 cokes, totaling an amount of over 200 rupees. I promptly informed the staff that I had only ordered a single combo meal and requested a separate bill amounting to 102 rupees. To my surprise, the staff member handling the bill rudely tapped the screen, nearly damaging it, and reluctantly generated a bill by finding a crumpled and old bill from the trash bin. This lack of regard for customer satisfaction and the inappropriate handling of the billing process only added to my disappointment.

Having previously dined at Burger King outlets in Baroda twice, Surat thrice, I have never encountered a branch that refuses to accept cash or demonstrates such rude behavior. This incident has left me profoundly dissatisfied, and I intend to express my dissatisfaction by leaving a negative review on various platforms, including Google Maps, to alert both national and international visitors about the poor quality of service at this particular outlet.

I kindly request a thorough investigation into this matter and appropriate action against the staff involved to ensure that other customers do not have to endure such an unpleasant experience. Additionally, I would appreciate it if you could share this feedback with the outlet management to address the issues of cash acceptance, customer accommodation, and proper billing procedures.

I have receiver the bill (generated after I finished my meal) and a taken photo of the staff member, Ashwin.

Despite receiving the order, I will provide a two-star rating due to the unprofessional and discourteous behavior exhibited, which has affected my overall dining experience.

Thank you for your attention to this...

9, himalaya mall, Drive In Rd, Nilmani Society, Memnagar, Nilmani Society, Memnagar, Ahmedabad, Gujarat 380052from the Iran nuclear deal, Iranian President Hassan Rouhani has indicated that his government remains committed to that pact and that he would be negotiating with the deal’s remaining signatories — the European countries, Russia and China — to salvage the deal if possible. For Tehran, a lot is riding on how these powers engage in the coming months. India too has a lot at stake in this regard. Iran’s attempt to woo Chinese investment in Chabahar, often projected as India’s pet project (and a response to Gwadar in Pakistan), has raised eyebrows in New Delhi. Inviting Chinese investment is perceived as an attempt to dilute Indian influence. The view from Tehran The development of the Chabahar port, however, needs to be viewed as Iran’s call for “engagement”. The participation of Pakistan’s Minister of Shipping at the inauguration ceremony made it clear that for Iran Chabahar means business. Post-sanctions, the development of the Chabahar port reflects Iranian quest for multilateralism, and China by default is an important player in the Iranian scheme of things. Given the overt hostility of the Trump administration towards Iran, it is imperative for Tehran to maintain cordial relationship with a rising power like China. China is one of the few countries which never severed its ties with Iran. In fact, it had played a crucial role in bringing Iran to the diplomatic table to negotiate the P5+1 nuclear deal. A recent World Bank report estimates substantial acceleration in Iran’s GDP growth rate (6.4%) in the year 2016 due to lifting of sanctions. This rebound is poised, if all goes well after the U.S. action, to get further impetus from Iran’s participation in China’s connectivity projects. China was also one of the countries that maintained steady trade relations with Iran even during the sanctions era. In fact, trade figures rose from $4 billion in 2003 to $53 billion in 2013. A large chunk of China-Iran trade is petroleum-based products. China is the largest importer of Iranian oil. As of August, 2017 crude and condensate export from Iran to China was approximately 733,000 bpd (barrels per day); a rise of 11% compared to previous year. Besides, China’s iron-ore buyers see in Iran an alternative to Australia and Brazil. Over the years, China has emerged as Iran's leading trade partner. Post-sanctions, Chinese President, Xi Jinping was the first head of state to visit Iran, in January 2016. On the sidelines of his visit, both countries decided to increase their bilateral trade to $600 billion in the coming decade. Iran, with GETTY IMAGES/ISTOCKPHOTO its massive infrastructural needs, sees China as its most valued partner and Beijing has been investing in Iran in crucial sectors like ...

Worst than local vadapaus , Overpriced , and cant fill half of stomuch .I spend 150 and 160rupee in belief that i got satisfied by this food, whenever if you add 180 rupees means that 20rupee more in paneer sabji , your stomuch and other one person's stomuch will filled one paneer sabji.Secondone i dont like is they are using frozen food , i smell it when i eated it , under petty it was nasty vegetables under petty ,which smells like not fresh totally.And i donno howmany days that vegetables is old.Even vadapau is coming under 15rupee to 20ruppes, if you add cheeze then it will totally , cost you 35 to 40rupees.One 2 cheeze vadapaus from local shops and add onion and tomatoes inside petty.Then it was vegetarian fresh petty , even you can watch vadapau kitchen , where ppls making vada onsite , you can see it cooking feom your eyes.And i donno , when i asked to visit kitchen of burgurkig , they refused me.Means there is something inside kitchen that they want to hide.Even i dont know i am eating fresh petty of burgur or 6 days before frozen petties? For health concious ppls , if you want your good health then , buy only healthy items ,like salads from fresh vegetable market.See ppls are not fools as foreigners are fools in india , brave ppls even dont put leg inside thisnkind of foreign unheslthy restaurants.India is known as concious peoples we dont refer this kind of foods.I know bad truth of chutney they are used , you will come again and again in restaurant , this chutneys are made for that purpose.And real form of cheeze is white , test it in laborstory , with pure milk.I dont know how they are producing yellow cheeze , even foreign studies say there is no yellow colour of anykind of cheeze.i donno but this truth will.be revealed that what thry are adding in name of cheeze.Even if you see amul cheeze is in form of white colour.And they are claiming that it was 100% made from cow milk.While i bought foreign cheeze from mall , there is no indication of milk percentage inside their packages , they write all kind of protein and fat percentage but there is no indication of pure milk is used or not. Guys this american companies buying everything from india in cheap , and selling items to the USA consumers with higher price hiked.And now they want to sell 150 rupee or 160 rupee , potato petty with burgur i dont know they are adding fungus inside it or not ? Fungus are dangereous for skin problems . I experinced 1st timr and i dont want to go anytime inside this expensive shops.Even i am rich i dont wanna go inside this shop again in my life.Our cadapav shops are...