Burger King — Restaurant in Gujarat

I recently visited the Burger King Nikol branch and had a mixed experience. The food quality was impressive, earning 4 stars from me. I ordered the Veg Whopper Jr. Medium meal with extra cheese, Peri Peri fries (M), and a large Coca-Cola. The meal was delicious, with the patty cooked to perfection. However, I'd rate the food quality 3.5 stars out of 5, as there's always room for improvement.

Unfortunately, my experience with the management was less impressive, warranting only 3 stars. Here's what happened:

I placed my order through the self-service screen, but the staff didn't inform me that I couldn't use my card for payment due to a technical issue. After completing the payment, I was told by the manager that I needed to make another cash payment because of a "technical error" or "payment gateway issue." I was assured that the initial payment would be refunded to my account within 3-4 working days.

I was disappointed that the staff didn't communicate this issue clearly, and I had to escalate the matter to the manager. Although I didn't have to pay extra, the experience left a sour taste.

The staff behavior was average, earning 3 stars out of 5. While they were polite, they seemed uninformed about the payment issue.

To improve, I suggest that the Burger King Nikol branch:

Train staff to communicate technical issues clearly to customers. Display clear signage about payment methods and any technical issues. Ensure seamless payment processing to avoid inconvenience to customers.

Overall, while the food was enjoyable, the management's handling of the payment issue left room for...

I wanted to take a moment to express my gratitude for the wonderful experience my friends and I had at your restaurant recently. As a visitor, I had the pleasure of introducing some foreign friends to your establishment, and I'm thrilled to say that they were thoroughly impressed.

From the moment we entered, we were greeted with warmth and hospitality by your staff. Despite the language barrier, they went above and beyond to ensure that my friends felt welcome and understood. This level of customer service truly made our visit memorable.

Now, onto the food! We indulged in your delicious burgers, fries, and milkshakes, and it's safe to say that everyone's taste buds were satisfied. The quality of ingredients and the attention to detail in each dish were evident, and my friends couldn't stop raving about how flavorful everything was.

Moreover, the ambiance of the restaurant provided the perfect backdrop for our meal. The clean and comfortable seating arrangements allowed us to relax and enjoy our time together.

Overall, our experience at Burger King was exceptional, thanks to your attentive staff, delectable food offerings, and inviting environment. I can confidently say that my foreign friends now have a newfound appreciation for Burger King, and I'm sure they'll be spreading the word about their positive experience to others.

Thank you once again for exceeding our expectations. We look forward to returning soon for another memorable...

I am writing to express my disappointment and frustration regarding a recent order I placed at your establishment. On August 25, 2023, I ordered a Veg Burger from the Burger King outlet, and unfortunately, I received a Non-Veg burger instead of Veg Burger.

Regrettably, I was engaged in a conversation with my wife about some important exam matters at the time I received the order, and I didn't immediately realise that this is a Non Veg Burger. It was only after I took a bite that I felt the burger was non-vegetarian. As someone who strictly adheres to a vegetarian diet, this situation has caused me significant distress.

To add to my concerns, I am currently doing a Fast for Shravan Mas. And I never consuming non-vegetarian food in my whole life. This mistake on your part not only disrupted my meal but also jeopardized my Shravan Mas fast, which holds great spiritual significance for me.

I kindly request that you look into this matter urgently and take appropriate steps to rectify the situation especially when dietary and religious considerations are involved.

And, I’m going to raise this complaint to AMC(Ahmedabad Municipality Corporation) and also to Food Health Department Of Ahmedabad. I must escalate this issue to Police too. Because you did “ धर्म-भ्रष्ट” of mine.

Just call me on this number. I need clarification otherwise I’ll raise this issue to news...