Cake Connection-Live Cake : Online Cake Delivery in Vadodara — Restaurant in Gujarat

I placed an order through IGP which was delivered through the Cake Connection in vadodara. The delivery guy was a very rude person who had no respect what so ever. He kept on insisting for my location to deliver the cake even though i kept telling him i was out of town and the cake had to be delivered to the given address. He refused to deliver the cake untill I or someone from the receiving address sent him a location all this while shouting at me on call when i was trying to explain him the address. I received a call from Cake Connections then and person talking kept defending his delivery man and refused to provide me any details of the place so that I could not drop a complaint. This is no acceptable behavior. Firstly the address was provided in required detail for anyone to reach the delivery location and secondly, the need to withhold my cake because i would not send my location was not tolerable. Very bad experience with the...

31 Jan 2021:

1. This is my fourth or Fifth time, when I have ordered cake from "Cake Connections".
2. Quality- Superb, Fresh, nice texture etc....
3. Timeline-As mentioned/as agreed/as decided in case you want to postpone. - Accurate - with no issues, no follow-up
4. I am in Delhi and ordering cake in Vadodara, In all the orders I got confirmation of Delivery by them (Although not requested) Kudos to the team and appreciate their Client Centric behavior.

3 Weeks Ago----- We have ordered cake online to be delivered in Vadodra. Key highlights:

1. Did follow-up through what's app and call - person was courteous.
2. Due to some personal obligation scheduled delivery time changed. They understood and without any questions amended as per our request.
3. Delivery made as per requested time.
4. Cake was fresh and quality was really good.

I strongly...

Not so good experience!! It is better to make sure about terms about delivery of cake. I mean, which cake shop nowadays does not provide home delivery?! Very rude owner!

Answer to your reply: Which cake shop provides option of delivery or no-delivery of cakes? Let’s say, I didn’t ask for home delivery. But is it not your responsibility or courtesy to ask me whether it will be a pickup order or I will prefer home delivery? I am sorry but it seems you wish to prove that I am wrong and you are right!! Even if you are right, you have lost a customer today! If I would be in your place, I will at least try to figure out what went wrong and I would never ever say that my customer’s rating is wrong or misleading. I would like to remind you one golden rule about business: Never argue with a...