McDonald's — Restaurant in Gujarat

I am writing to express my extreme dissatisfaction with the service I received on 30th December 2024 at this location. As a long-time customer, I expect a certain standard from McDonald's, and besides this my last few experiences fell significantly short of this standard.

Firstly, during order placement a part of my order was supposed to be under meal menu but the lady at the counter denied it. Even tried to complain to the store in-charge lady, but she just saw, laughed and walked away to the cooking area. Secondly, the delay in servicing my order was utterly unacceptable. Despite placing my order at 09:51:29, I had to wait for 40 minutes before it was finally delivered. It seemed to be a deliberate attempt, because of pointing out the mismanagement during order placement. And finally, when taking the coffee there were no lids and as usual for past couple of times, this time too the lids put were without sipper. This is inexcusable and reflects a severe inefficiency in your order fulfillment process.

Additionally, the lack of communication at the order counter and updates regarding the status of my order exacerbated my frustration. I understand that sometimes high volumes can cause delays, here the outlet had hardly few customers. Keeping customers informed is a basic expectation and courtesy that was wholly neglected in this instance.

The quality of service I experienced is not only disappointing but entirely inconsistent with the reputation McDonald's has built over the years. I demand an immediate explanation for this poor service and the steps you intend to take to rectify such issues. Moreover, I expect suitable solution from the management team for these kind of inconvenience and distress caused to customers.

THE SAME FEEDBACK HAD BEEN SENT TO myfeedback@mcdonaldsindia.com on 30th December 2024 at 11:55 am and in reply to my email i was asked to share my contact number which i did immediately but till today haven’t received any updates...

🚨 Scam alert 🚨 ‼️ On 29/07/2024 i had visited on Mc donald's at Vapi, Gujarat. One scam happened with me is that, i had ordered 2 Mc spicy chicken on drive thru on window no. 2 and the person who taken my ordered has asked me to pay 492/- for 2 burger's which is around 150/- more then the actual price , i paid 492/- and they didn't gave me a bill. And i had collected the order on window no. 3. After collecting my order i had asked them for a bill and then the staff working over there were seem tensed and then i realised that something is going wrong here. And they gave me the bill after 2-3 minutes which is not clearly visible because of improper print. As i was in doubt about the bill, i had parked my car in parking and then i read the bill which was not of Mc spicy chicken burger. And then i went inside Mc donald and show them the bill. The girl on the billing counter was looking so tensed. She said by mistake we had punched the different burger. I had questioned to the staff that if you had placed a different order then how i got a burger which i have ordered that is Mc spicy chicken burger and not got the burger which was on the bill. They girl over there seem so tensed and started saying sir sorry we will not do this again. I said them this happened with me 2nd time. Then i said them that i will do a complain about this over social media. I had asked for a manager but the manager was on leave they said. I had contacted with manager Saurabh Mishra but i think he can't take decisions properly according to me as i had talked to him he was replying just sorry nothing else. I m sure this is happening daily with soo many people as this was 2nd time with me. The price difference was around 150/-. And that 150/- rs they keep in...

This is regarding a dine-in experience I had at one your store in Vapi on the eve of 16th Oct, 2021

I have been a big fan of your new burgers had a couple times when I was in Surat and Mumbai these last few month.

The burger that I was served at this restaurant was sub-par in quality. Sauces were everywhere in the packaging, Lettuce was already outside and looked stale. Mind you I saw the cook who was literally throwing the burger in the packaging while I was waiting for my order.

The service staff is below average as per my opinion , the guy who was taking my order couldn’t even help me with the complaint, he was real lenient from the beginning.

I asked him first after finishing ordering if I have to pick up my shake from them or the cafe . He said everything will be here which wasn’t correct. As the shake was to be picked up from the cafe where the server was waiting on me to order my drink to make one.

When my order number rang up. All they serve me was my veg order . He said my non-veg order would be given shortly but after 10 mins or so of standing there I had to personally ask them. During the 10 min I saw the cook literally throwing the burger in a package while making it. To my surprise it was my order.

I ended up ordering another burger. He said he would give me one but don’t think he could give me anything but a lousy sorry after every...