ROYAL ARABIA MULTI CUISINE RESTAURANT — Restaurant in Gujarat

This review is not to criticize but to help the owners improve the services and food quality of their restaurant. A. The Ambience : The ambience is like a makeshift workshop fitted with AC and plastic table chairs. Dull colored and washed off walls with yellow lights, big glass front for everybody to peep inside and vice-versa, 2 service windows akin to some road-side “Dhaba”, bouncers instead of trained waiters (Without uniform or service attitude) and a chaos at the time of peak business time (Shouting on the food makers (You can be sure they aren’t Chefs) all adds up to a place where you would not want to be again. It’s a 2 out of 10. B. Menu : Despite claiming to be multi-cuisine, the menu is limited, with most dishes repeating the same tandoori chicken or chicken tikka in slightly altered forms, hardly qualifying as variety. The server was intent on pushing a "best-seller" that turned out to be disappointing. Bread options were restricted to roti and kulcha, neither of which impressed in quality. Cold drinks were limited to local sodas, which lack appeal in a restaurant setting. Rating: 2/10 C. Food : The Arabian tikka were good in taste, However, the quantity was below average. Highly disappointed with the quality of their best seller tandoori tikka gravy which they upsell to you convincingly. It was simply chicken tikka in ready-made red gravy, spicy, heavily spiced up with Garam Masala, not up-to the mark and forgettable to the extent to never order again. Again their Kulchhas (1 out of the only 2 bread assortments) were thin like a roti with waves on it. THIS IS NOT WHAT WE CALL KULCHHA. GET A LESSON IN MAKING KULCHHA. KULCHHA ARE THICK, WITH LAYERS, FLUFFY AND BUTTERY. These guys made roti look good in front of kulchha. They charge extra 10/- Rs. for butter kulchhas and give you just a highlight of butter on it. GUYS, WHATS THE POINT IN ORDERING A BUTTER KULCHHA WHEN YOU DON’T WANT YOUR CUSTOMER TO APPRECIATE IT? Last but not the least, a multi-cuisine restaurant never has “CABBAGE” as salad for every dish. WHERE DID YOU GET THIS IDEA GUYS ? Where are onion-tomato salad, pickles, red-green chutney for the food lovers ? This is a multi-cuisine restaurant right. When asked for onions, we found them looking at each others faces. Sorry guys, this is not done.2 out of 10. D. Service : Serious advice. Do not allow anybody to serve the customers except trained waiters in uniform. Stop using BOUNCERS as your servers. People come to eat happily with families and have some good time together not to have intimidating glares (Looks). The shouting on the kitchen staff and waiters was another low. Please ask for water to the incoming customer along with their choice of food instead of pushing your own personal dish in his face. You can only suggest at the end of taking the order and not push hard to have your Chicken Leg Gravy if the customer doesn’t want. The customer is embarrassed and finally surrenders to his repeated insisting. THIS IS BAD. Keep plain water as an option. Have glasses on the table arranged to drink from instead of disposable PLASTIC glasses. Have a digital billing system along with Credit Card Payment System. The small chit of paper on which you write the items instead of a proper bill is UTTERLY UNPROFESSIONAL and not accepted due to income-tax norms. Have a GST number and Computerized billing system or at least a digital POS (Point of Sale) at your desk. .2 out of 10. E. Price : Not worth the value we get. The price of the experience that is charged from a customer is absolutely not worth it. The high prices do not align with the quality or portion sizes. For example, tikka assortments are small, yet costly, and "house special" items are pricey without transparent labeling. Bread prices are steep for their quality. YOU ARE NOT A 5 STAR RESTAURANT. 2 out of 10.

Overall, We found the restaurant below average with low service levels, average quality food with high price tag with not so good ambience. There is a huge scope of improvement in all departments. An overall...

I went on Thursday for dinner... Upon entering they informed that the 4 empty tables were reserved for 25 people and they'll provide the seats if they don't show up in 10-15 min. After waiting there for 5 min they seated us on 1 of the tables. When we started exploring the menu, few of the people with reservation arrived. Upon their arrival, we were asked to give up the table. We immediately left the restaurant. This was the most unacceptable insult from a newly opened restaurant which is getting overhyped, as if they're some fancy 5 star restaurant with official reservations and all. And if at all you have reserved tables, you should know how to manage the waiting. Its completely your fault to make us seat and then ask to vacate, rather could have asked to wait for some rough time and then seated to some other table. This was the most insulting thing I've ever experienced. I'm never visiting this...

It's a very good gesture given by the staff and the food was awesome and very wholesome nature.... The cuisine was good.

My family was also satisfied by that...

In my opinion all of us are the foody people have to...